Front Desk Agent

BENCHMARK; Madisonville (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and resolve routine issues to ensure an outstanding stay. You will operate the front desk management system, balance accounts, and assist with daily shift tasks in a busy hotel environment.

The role requires strong communication, computer proficiency, and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• Outgoing and engaging personality.
• Strong computer skills and familiarity with hotel systems.
• Good verbal and written communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Welcome guests and resolve minor issues to ensure a great stay.
• Register guests and assist with check-outs.
• Enter requests into the front desk management system and maintain logs.
• Generate reports for relevant departments and balance account settlements.
• Handle cash transactions and maintain a personal bank.
• Answer phones and deliver messages and mail to guests.

Skills

Outgoing personality

Computer skills

Verbal communication

Written communication

Fast-paced environment

Tools

Hotel systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At The Ridge, our vibrant culture is all about empowering you to soar to new heights. . We believe in your success, and it fuels ours. Your well‑being matters here, and we’ve built a place where people come first, wins are celebrated, and perks make the journey even sweeter. We're here to inspire and support you on your quest to become your best.Join us and experience a workplace bursting with energy, support, and opportunity. This is your moment to ignite your potential, unleash your greatness, and Be the Difference in your professional journey!What you will have an opportunity to do:Your Role:Welcomes guests, solves minor issues, and ensures guests have a great stay.Registers guests and checks out guestSolves guest-related problemsEnters requests into Primary Management system.Keeps and maintains Front Desk logsGenerates reports for necessary departments.Posting charges, account settlements, and shift closingAnswers phones and delivers messages to guestsDelivers mail, packages, and messages to guests as neededCompletes a daily shift audit and balances all account settlements, charges, etc. to the property management system.Handles all cash transactions and maintains a personal bank.#IND200What are we looking for?Qualifications:An outgoing and engaging personalityGood Computer skills, hotel systems a plusGood verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including some weekends and some holidaysCompensation:$20-$20Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.