Guest Experience Front Desk Agent

Hei Hotels Inc.; Lahaina, Northern (HI, KY); Hybrid; USD 39,000 - 40,000; Full time

Job summary

HEI Hotels and Resorts is seeking a friendly front desk associate at The Whaler Resort in Ka'anapali. You will assist guests with arrival and departure, check them in, and provide accurate information on outlets and local attractions.

The role requires guest-focused service, strong communication, and the ability to use a computer system for registrations, with opportunities to promote HEI brand programs. Prior hotel experience is preferred, and a positive, calm demeanor during busy periods is

Qualifications

• Hotel experience preferred.
• Skill in using a calculator for moderately complex math without error.
• Ability to deal effectively with internal and external customers with diplomacy.

Responsibilities

• Greet customers with a friendly welcome and respond to requests.
• Complete the registration process using computer systems.
• Promote HEI Hotels and Resorts programs.
• Make appropriate room selections based on guest needs.
• Handle cash, vouchers, and payment processing; balance house bank.

Skills

Hotel experience

Customer service

Communication skills

Math calculations

Cash handling

POS system

Tools

POS system

Job description

HEI Hotels and Resorts is seeking a friendly front desk associate at The Whaler Resort in Ka'anapali. You will assist guests with arrival and departure, check them in, and provide accurate information on outlets and local attractions.

The role requires guest-focused service, strong communication, and the ability to use a computer system for registrations, with opportunities to promote HEI brand programs. Prior hotel experience is preferred, and a positive, calm demeanor during busy periods is