Guest Experience Front Desk Agent

crestline-external; Keystone (CO); On-site; USD 26,139 - 37,229; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent in Keystone, CO. You will support guests with check-in/check-out, answer calls, and fulfill special requests per hotel policies. Strong guest service skills and basic computer proficiency are essential.

Starting pay is $23.00 per hour. Experience in a hotel front desk role and a high school diploma or GED are required. This position is on-site in Keystone, Colorado, with opportunities for growth in the front office team.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of experience in a similar hotel front desk role.
• Basic computer skills are required for reservations and check-in/out.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Handle check-ins/check-outs and verify guest information in the system.
• Answer and process phone calls promptly and professionally.
• Maintain knowledge of hotel features, rates, and promotions.

Skills

Basic computer skills

Education

High School Diploma or GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent in Keystone, CO. You will support guests with check-in/check-out, answer calls, and fulfill special requests per hotel policies. Strong guest service skills and basic computer proficiency are essential.

Starting pay is $23.00 per hour. Experience in a hotel front desk role and a high school diploma or GED are required. This position is on-site in Keystone, Colorado, with opportunities for growth in the front office team.