Guest Experience Agent - Part-Time Front Desk

Highgate Hotels, LP; Buford (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Highgate Hotels, LP is seeking a friendly Front Desk Guest Service Agent (Part-Time) at Woodspring Suites Buford in Buford, GA. You will greet guests, check them in/out, and provide attentive service to maximize guest satisfaction and occupancy.

The role requires strong communication, basic computer skills, and the ability to multi-task in a fast-paced hotel environment. Flexible hours and a courteous demeanor are essential, with prior front desk experience preferred.

Qualifications

• Experience in a hotel or related field preferred.
• College course work in related field helpful.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.

Skills

Customer service

Communication skills

Computer experience

Multi-tasking

Stand for long periods

Education

High School diploma or equivalent

Tools

PBX console

Front Desk computer system

Job description

Highgate Hotels, LP is seeking a friendly Front Desk Guest Service Agent (Part-Time) at Woodspring Suites Buford in Buford, GA. You will greet guests, check them in/out, and provide attentive service to maximize guest satisfaction and occupancy.

The role requires strong communication, basic computer skills, and the ability to multi-task in a fast-paced hotel environment. Flexible hours and a courteous demeanor are essential, with prior front desk experience preferred.