Lux Guest Experience Front Desk Agent

Stay Bardo; Georgia; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off (PTO)

401k matching

Health and telehealth benefits

Discounts on resort offerings

Complimentary onsite fitness classes

Complimentary meals in team member café

Job summary

A premier hospitality establishment in Georgia is seeking a passionate Hotel Front Office Agent to create welcoming experiences for guests. The ideal candidate will manage check-ins, address guest requests, and provide exceptional service. Applicants should exhibit strong communication skills and attention to detail, with previous experience in property management systems as a plus. This role offers competitive benefits including 401k matching and health plans.

Qualifications

• Hard-working team player with a positive attitude and strong attention to detail.
• Passionate about hospitality and providing elevated service; desire to learn.
• Able to multitask and make decisions in a fast-paced environment.
• Excels at verbal and written communication.
• Excellent presentation and grooming standards.

Responsibilities

• Provide welcoming and exceptional service upon guest arrival and for the duration of their stay.
• Check-in and check-out guests according to resort procedure.
• Address guest requests, challenges or complaints in a friendly, attentive, and timely manner.
• Effectively communicate Front Office and guest needs to management or other departments.
• Manage reservations and VIP guest amenities/requests.

Skills

Teamwork

Attention to detail

Verbal communication

Written communication

Multitasking

Tools

Property management systems

Job description

A premier hospitality establishment in Georgia is seeking a passionate Hotel Front Office Agent to create welcoming experiences for guests. The ideal candidate will manage check-ins, address guest requests, and provide exceptional service. Applicants should exhibit strong communication skills and attention to detail, with previous experience in property management systems as a plus. This role offers competitive benefits including 401k matching and health plans.