Guest-Experience Food Server | Banquets & Dining

Reitmr; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company 6

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term  D

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is hiring a Food Server to deliver attentive hospitality and memorable dining experiences across our restaurants, lounges, and banquets. You will engage guests with menu knowledge, recommendations, and accurate order taking in a fast-paced environment.

The role emphasizes teamwork, efficiency, and high guest satisfaction, with a comprehensive benefits package and flexible scheduling including mornings, evenings, weekends, and events.

Qualifications

• Previous restaurant, hotel, banquet, hospitality, food service, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.

Responsibilities

• Provide friendly, attentive, and professional food & beverage service to guests across restaurants, lounge, banquet, and dining operations.
• Take guest orders accurately, answer menu questions, make recommendations, and deliver exceptional guest experiences throughout service.
• Serve food and beverages according to hotel service standards, presentation guidelines, and timing expectations.
• Maintain a strong knowledge of menu offerings, beverages, wine selections, promotions, and daily specials.
• Process guest transactions, payments, and POS system operations accurately and efficiently.
• Monitor guest satisfaction throughout dining experiences and respond quickly and professionally to guest requests or concerns.
• Maintain cleanliness and organization across dining rooms, service stations, tables, and guest-facing areas.
• Support opening duties, closing side work, banquet setup, and operational readiness throughout shifts.
• Partner closely with Culinary, Bartenders, Food Runners, Banquets, and Food & Beverage leadership teams to support smooth operations.
• Follow food safety standards, sanitation procedures, responsible alcohol service guidelines, and hotel operational policies at all times.
• Support upselling initiatives, promotions, and guest engagement opportunities that drive revenue and enhance the dining experience.
• Help create a welcoming, energetic, and team-oriented atmosphere aligned with Sonesta's People People culture.
• Any other duties as assigned

Skills

Communication skills

Interpersonal skills

Guest service

Multitasking

POS systems

Food safety knowledge

Education

Food Handler Certification

TIPS Certification

Alcohol service certification

Tools

POS systems

Job description

Sonesta International Hotels is hiring a Food Server to deliver attentive hospitality and memorable dining experiences across our restaurants, lounges, and banquets. You will engage guests with menu knowledge, recommendations, and accurate order taking in a fast-paced environment.

The role emphasizes teamwork, efficiency, and high guest satisfaction, with a comprehensive benefits package and flexible scheduling including mornings, evenings, weekends, and events.