Guest Experience & Facilities Coordinator

Shield; Arlington, Northern (VA, KY); Hybrid; USD 32,000 - 47,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI in Arlington, VA is seeking an Associate Facilities Coordinator responsible for welcoming visitors, supporting front desk operations, and coordinating day-to-day administrative needs on-site. You will keep the office organized, manage meetings, and assist with mail, deliveries, and vendor coordination.

This role requires 1-3 years in a similar setting, strong communication, proficiency in Microsoft Office or Google Workspace, and a professional, customer-service oriented demeanor.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred
• 1–3 years in a front desk, receptionist, or administrative role
• Strong verbal and written communication skills
• Proficiency in Microsoft Office or Google Workspace
• Ability to multitask and prioritize in a fast-paced environment
• Strong organizational skills and attention to detail
• Professional demeanor with a customer-service mindset

Responsibilities

• Greet and assist visitors, ensuring a positive and professional first impression
• Manage emails and inquiries, routing as needed
• Coordinate visitor access, badging, and check-in
• Maintain office cleanliness and readiness at all times
• Schedule meetings and manage conference room bookings
• Support mail distribution, deliveries, and supply inventory
• Coordinate with vendors and service providers as needed
• Collaborate with Facilities, IT, and Security teams
• Maintain records and handle sensitive information with discretion

Skills

Communication

Multitasking

Organization

Customer service mindset

Education

High school diploma

Associate degree

Tools

Microsoft Office

Google Workspace

Envoy

Job description

Shield AI in Arlington, VA is seeking an Associate Facilities Coordinator responsible for welcoming visitors, supporting front desk operations, and coordinating day-to-day administrative needs on-site. You will keep the office organized, manage meetings, and assist with mail, deliveries, and vendor coordination.

This role requires 1-3 years in a similar setting, strong communication, proficiency in Microsoft Office or Google Workspace, and a professional, customer-service oriented demeanor.