Guest-Experience F&B Resort Ops Supervisor

Marcus Corporation; Lake Geneva (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free parking

Room discounts at Marcus Hotels &

Discounts at Marcus Hotels & Resorts'餐

Job summary

Marcus Corporation seeks a Resort Ops Supervisor F&B at Grand Geneva Resort & Spa in Lake Geneva, WI. You will oversee restaurant operations, lead Front of House training, and ensure compliance with liquor and cash handling policies.

A Bartender's certificate and strong service mindset are essential. You will work a flexible schedule and contribute to a high guest experience, with benefits including meal perks, discounts, and paid time off.

Qualifications

• Passion for hospitality and customer driven service.
• Experience in leading Front of House staff and training.
• Knowledge of wine service and customer service standards.
• Proficiency with Opera PMS and Micros POS systems.
• Ability to manage cash handling and deposits per policy.
• Bartender's certificate required; must be 18+ to serve.
• Flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Execute restaurant operations including food and beverage promotions, customer service and inventories.
• Lead Front of House staff in training on restaurant standards, wine service and customer service.
• Maintain working knowledge of Opera PMS and Micros POS systems.
• Ensure accurate cash control and deposits according to policy.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Problem solving

Decision making

Flexibility

Wine service

Team training

Education

Bartender's certificate

Tools

Opera PMS

Micros POS

Job description

Marcus Corporation seeks a Resort Ops Supervisor F&B at Grand Geneva Resort & Spa in Lake Geneva, WI. You will oversee restaurant operations, lead Front of House training, and ensure compliance with liquor and cash handling policies.

A Bartender's certificate and strong service mindset are essential. You will work a flexible schedule and contribute to a high guest experience, with benefits including meal perks, discounts, and paid time off.