F&B Resort Operations Supervisor - Flexible Hours

The Marcus Corporation; Illinois; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free meals every shift

Discounts on hotels and dining

Job summary

The Marcus Corporation is seeking a Food & Beverage Resort Ops Supervisor for the Grand Geneva Resort & Spa in Lake Geneva, WI. You will provide managerial support, training and leadership for restaurant and rooms operations, ensuring service excellence and compliance with policies.

Responsibilities include staffing, training, systems knowledge, and daily operational oversight, with a focus on guest experience and smooth service flow.

Qualifications

• Customer-driven hospitality mindset and passion for service.
• Knowledge of F&B preparation and service of alcoholic beverages.
• Ability to stay composed and professional under pressure.
• Strong judgement, problem solving and decision-making skills.
• Willingness to lead and train Front of the House staff.

Responsibilities

• Execute restaurant operations including promotions, service and inventories.
• Lead Front of the House staff training on standards, wine service and customer care.
• Maintain knowledge of Opera and Micros systems.
• Forecast daily operations and ensure liquor and food controls comply with regulations.
• Maintain cash control and deposits per policy.

Skills

Customer service

Food & beverage knowledge

Pressure tolerance

Problem solving

Lead/front-of-house training

Education

Bartender certification

Tools

Opera PMS

Micros POS

Job description

The Marcus Corporation is seeking a Food & Beverage Resort Ops Supervisor for the Grand Geneva Resort & Spa in Lake Geneva, WI. You will provide managerial support, training and leadership for restaurant and rooms operations, ensuring service excellence and compliance with policies.

Responsibilities include staffing, training, systems knowledge, and daily operational oversight, with a focus on guest experience and smooth service flow.