Guest-Experience Expo & Server Aide

Rick Erwin Dining Group; Greenville (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

A reputable dining establishment in Greenville is seeking entry-level Expo/Server Assistants to ensure optimal guest satisfaction. The ideal candidate will maintain excellent customer service while assisting in various tasks like organizing service areas, running food, and monitoring guests' dining experiences. Responsibilities include re-setting tables, ensuring cleanliness, and responding to requests. Previous restaurant experience preferred but not required. The role offers full-time employment with a focus on teamwork and efficient service.

Qualifications

• Previous experience in full-service restaurants preferred.
• Must speak English fluently and be able to write basic English.
• Be able to work in a standing position for long periods.

Responsibilities

• Provide guests with water, coffee/tea, and throughout the meal.
• Organize the Expo window and read tickets fully.
• Monitor and observe guests’ dining experience.

Skills

Ability to communicate and understand English

Good hygiene

Multi-tasking

Teamwork

Organizational skills

Education

High school diploma or equivalent

Job description

Summary Of Position

Maintain excellent customer service in its atmosphere, to ensure guest satisfaction and a future return. Expo/ server assistants performing their jobs on a daily basis are required to be detailed in every aspect of their work while maintaining an efficient pace and assisting in keeping waste and spillage at a minimum.

Summary Of Position

Maintain excellent customer service in its atmosphere, to ensure guest satisfaction and a future return. Expo/ server assistants performing their jobs on a daily basis are required to be detailed in every aspect of their work while maintaining an efficient pace and assisting in keeping waste and spillage at a minimum.

Duties & Responsibilities

Provide guests with water, coffee/tea, and throughout the meal.

Organize the Expo window, read tickets fully to ensure the correct dish reaches each guest.

Thorough understanding of the menu.

Running food and understanding of table and seat numbers through the restaurant.

Remove used and unneeded dishes and glassware from guests tables to the dish area; scrape and stack dishes.

Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes; remove empty bottles and recycle/trash.

Re-set all tables in assigned section as guests depart; assist server as needed; respond appropriately to guest requests- communicate with server immediately.

Perform side work at the start and end of each shift as assigned by management.

Monitor and observe guests dining experience. Ensure that guests are satisfied with the food and service. Respond promptly and courteously to any requests.

Be ready and willing to assist fellow staff members as situations arise.

Thank guests for their visit and invite them to return.

Education

Job Qualifications:

High school diploma or equivalent preferred.

Experience

Previous experience in full service restaurants preferred, but not required.

Requirements

Ability to communicate and understand the English language.

Must speak English fluently and be able to write basic English.

Be able to work in a standing position for long periods of time.

Be able to reach, bend, stoop and frequently lift up to 40 pounds.

Punctuality and regular, reliable attendance including reliable transportation.

Honesty and integrity; hard working.

Possess good hygiene; coordinated and efficient; multi-task efficiently; organized, accurate.

Works in a team environment; works with the public in a calm, courteous, friendly and professional manner.