The Vista - Expo/Server Assistant

Rick Erwins Dining Group; Greenville (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the dining sector is seeking dedicated Expo/Server Assistants to enhance guest experiences. In this role, you will ensure that every guest receives exceptional service, from providing beverages to maintaining a clean and welcoming atmosphere. Your attention to detail and ability to work efficiently will play a crucial role in the overall satisfaction of our guests. If you thrive in a fast-paced environment and enjoy working as part of a team, this opportunity is perfect for you. Join us in creating memorable dining experiences and be part of a supportive team that values hard work and dedication.

Qualifications

• Ability to communicate effectively in English, both spoken and written.
• Previous experience in full service restaurants preferred.

Responsibilities

• Provide excellent customer service to ensure guest satisfaction.
• Maintain cleanliness and safety of service areas and assist guests as needed.
• Monitor guests' dining experience and respond to requests promptly.

Skills

Customer Service

Communication Skills

Teamwork

Multi-tasking

Time Management

Education

High School Diploma or Equivalent

Job description

Summary of Position:

Maintain excellent customer service in its atmosphere, to ensure guest satisfaction and a future return. Expo/server assistants performing their jobs on a daily basis are required to be detailed in every aspect of their work while maintaining an efficient pace and assisting in keeping waste and spillage at a minimum.

Duties & Responsibilities:

1. Provide guests with water, coffee/tea, and throughout the meal.
2. Organize the Expo window, read tickets fully to ensure the correct dish reaches each guest.
3. Thorough understanding of the menu.
4. Running food and understanding of table and seat numbers through the restaurant.
5. Remove used and unneeded dishes and glassware from guests' tables to the dish area; scrape and stack dishes.
6. Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes; remove empty bottles and recycle/trash.
7. Re-set all tables in assigned section as guests depart; assist server as needed; respond appropriately to guest requests- communicate with server immediately.
8. Perform side work at the start and end of each shift as assigned by management.
9. Monitor and observe guests' dining experience. Ensure that guests are satisfied with the food and service. Respond promptly and courteously to any requests.
10. Be ready and willing to assist fellow staff members as situations arise.
11. Thank guests for their visit and invite them to return.

Job Qualifications:

Education:

High school diploma or equivalent preferred.

Experience:

Previous experience in full service restaurants preferred, but not required.

Requirements:

1. Ability to communicate and understand the English language.
2. Must speak English fluently and be able to write basic English.
3. Be able to work in a standing position for long periods of time.
4. Be able to reach, bend, stoop and frequently lift up to 40 pounds.
5. Punctuality and regular, reliable attendance including reliable transportation.
6. Honesty and integrity; hard working.
7. Possess good hygiene; coordinated and efficient; multi-task efficiently; organized, accurate.
8. Works in a team environment; works with the public in a calm, courteous, friendly and professional manner.