Guest Experience & Events Leader

Ontario Trillium Foundation; Overland Park (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary with profit sharing

Comprehensive benefits (health/dental/vision/life)

Paid Time Off (PTO)

Employee discounts

Growth-focused culture

Job summary

Ontario Trillium Foundation in Overland Park is seeking a General Manager to lead a first-rate dining program and ensure guest satisfaction. You'll manage a dedicated team, optimize resources, and collaborate with Events/Sales to create memorable experiences.

The role includes responsibilities like driving service excellence, managing inventories, and developing talent in a high-impact environment with comprehensive benefits.

Qualifications

• Proven experience in a leadership role within a dining or hospitality environment.
• Ability to train and mentor teams effectively.
• Strong problem-solving skills in high-pressure situations.

Responsibilities

• Lead a first-rate dining program and establish high service standards.
• Drive service excellence based on guest feedback.
• Manage inventory and enforce safety within operations.

Skills

Leadership

Guest Experience Management

Cost Reduction

Team Mentoring

Event Coordination

Job description

We're hiring a General Manager!

Lead a first-rate dining program, coach a top team, and partner with Events/Sales to maximize private bookings and flawless events. Thrilling shift, big impact, people development.

What You’ll Do

• Handoff flawless guest experiences from door to farewell.
• Drive service excellence; act fast on guest feedback.
• Own inventory for tools, supplies, and event needs.
• Enforce safety and sanitation with hands-on leadership.
• Elevate brand with every guest touch; boost loyalty.
• Cut costs, reduce waste, optimize processes.
• Recruit, train, mentor; keep the team strong during peak times.
• Collaborate with Events/Sales for private bookings and stellar events.
• Lead seasonal programs (Holiday Pop-Up Bar) with creativity and flair.

What We Offer

• Competitive salary with profit sharing
• High-impact leadership role
• Growth-focused culture and development
• Comprehensive benefits (health/dental/vision/life)
• PTO and paid training
• Employee discounts; inclusive team
• Seasonal programs and clear advancement
• Rotating holiday schedule

Why You’ll Love It

• Own the guest journey; turn moments into memories.
• Mix ops mastery with creative problem-solving.
• Turn inquiries into standout private events.
• Thrive in a high-performance, collaborative culture.

Send us your resume today!