Guest Experience & Events Coordinator

RRD Company; Washington, Northern (District of Columbia, KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

RRD Company in Washington, DC is seeking a Hospitality Associate to provide hospitality and catering services at a client site, including conference room setup, reception support, and general office duties.

Shift is Monday–Friday 9:00am–6:00pm. You will check schedules, set up AV equipment, arrange food and beverages, handle pantry duties, coordinate with vendors, train new hires, and assist on-time delivery while upholding client site policies.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry.
• Strong interpersonal communication skills required.
• Excellent organizational skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Ability to work in a fast paced, high-energy environment.
• Ability to work on multiple projects simultaneously.
• Ability to operate basic audio/visual equipment.
• Ability to anticipate client’s needs for meetings and events.
• Must be self-motivated with a positive can-do attitude.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

Responsibilities

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately.
• Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors if necessary.
• Prepare coffee and other beverages in assigned kitchens each morning.
• Clean up coffee makers Pantry in each kitchen in the evening. Throughout the day.
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products.
• Assist in training new hires.
• Prioritize workflow.
• Assist in process improvement ideas.
• Answer telephone in Office Services center.
• Adhere to Williams Lea policies in addition to client site policies.
• Must be able to lift up to 50 lbs. on a regular basis.
• Provide back-up support to Reception and/or Office Services as needed.

Skills

Interpersonal communication

Customer service

Organizational skills

Time management

Problem solving

Teamwork

Multitasking

Audio/Visual equipment operation

Education

High school diploma or equivalent

Tools

Audio/visual equipment

Job description

RRD Company in Washington, DC is seeking a Hospitality Associate to provide hospitality and catering services at a client site, including conference room setup, reception support, and general office duties.

Shift is Monday–Friday 9:00am–6:00pm. You will check schedules, set up AV equipment, arrange food and beverages, handle pantry duties, coordinate with vendors, train new hires, and assist on-time delivery while upholding client site policies.