Guest Experience & Events Coordinator

Hyatt; Waltham (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) Plan

Hotel Discounts

Job summary

A premier hospitality organization in Waltham, Massachusetts, is seeking a Guest Experience Specialist to enhance guest satisfaction and support the Sales Department. Responsibilities include managing extended stay services, assisting with reservations, and coordinating meetings and events. The ideal candidate will have strong organizational and communication skills, preferably with prior hotel experience. Benefits include health insurance, paid time off, 401(k) plans, and more.

Qualifications

• Intermediate or advanced user level in Microsoft Office and familiarity with online guest experience systems.
• Excellent written, verbal and presentation skills; ability to review written material for compliance.

Responsibilities

• Enhance guest experience in collaboration with executive leadership.
• Manage extended stay guest services and communications.
• Assist with reservations and sales admin tasks.
• Support online guest survey reviews and social media updates.
• Coordinate meetings & events, acting as on-property contact.

Skills

Microsoft Office

Written communication

Organizational skills

Customer service

Job description

A premier hospitality organization in Waltham, Massachusetts, is seeking a Guest Experience Specialist to enhance guest satisfaction and support the Sales Department. Responsibilities include managing extended stay services, assisting with reservations, and coordinating meetings and events. The ideal candidate will have strong organizational and communication skills, preferably with prior hotel experience. Benefits include health insurance, paid time off, 401(k) plans, and more.