Guest Experience & Events Coordinator

OGDEN CITY CORPORATION; Ogden (UT); On-site; USD 49,000 - 71,000; Full time

Benefits offered by this job

Benefits eligibility

Job summary

Ogden City Corporation is seeking a Visitor Services Coordinator to support daily operations of Union Station guest services, The Corner retail store, and Cultural Services programs. You will oversee guest services, retail operations, facility bookings, and customer support while guiding part-time staff and coordinating community partnerships.

Responsibilities include managing merchandising, ticketing, inventory, and daily financial reporting, plus delivering exceptional customer service and

Qualifications

• Three (3) years of progressively responsible experience in guest services, hospitality, retail management, venue operations, event coordination, or customer service.
• Any equivalent combination of education and experience that provides the required knowledge, skills and abilities.

Responsibilities

• Support daily operations of Union Station guest services, The Corner, and other public-facing Cultural Services operations.
• Provide exceptional customer service to guests, tenants, community partners, and event organizers.
• Coordinate facility reservations, event bookings, rental agreements, customer inquiries, and payment processing.
• Maintain welcoming, organized, safe, and professional public spaces while ensuring facilities are clean, functional, and guest-ready.
• Coordinate guest information, community resources, promotional materials, and tourism information to enhance the visitor experience.
• Manage retail operations including merchandise, ticket sales, concessions, inventory control, purchasing, receiving, merchandising, and vendor relationships.
• Maintain point-of-sale systems, cash handling procedures, daily deposits, inventory records, and financial reporting.
• Assist with training, hiring, scheduling, coaching, mentoring, part-time staff, seasonal employees, and volunteers.
• Develop and maintain strong relationships with community organizations, tourism partners, museums, arts organizations, hotels, local businesses, and educational institutions.
• Prepare reports, correspondence, and other documentation as needed.

Skills

Guest services

Hospitality

Retail management

Venue operations

Event coordination

Customer service

Job description

Ogden City Corporation is seeking a Visitor Services Coordinator to support daily operations of Union Station guest services, The Corner retail store, and Cultural Services programs. You will oversee guest services, retail operations, facility bookings, and customer support while guiding part-time staff and coordinating community partnerships.

Responsibilities include managing merchandising, ticketing, inventory, and daily financial reporting, plus delivering exceptional customer service and