Resort Merchandise & Guest Experience Associate

Disney; Kapolei (HI); On-site; USD 34,000 - 47,000; Part time

Benefits offered by this job

Tuition paid upfront at networkSchools

Free lunch

Free parking

Free theme park admission

Job summary

Aulani, a Disney Resort and Spa in Hawaii is seeking part-time Retail Associates to enhance guest experiences across our shops and carts. You will greet guests, handle merchandise transactions at POS, and support either indoor or outdoor locations, including pin trading and personalization.

Basic math and cash handling are required, and experience in sales is helpful. Availability on weekends/holidays is needed; roles may involve outdoor work and varying shifts.

Qualifications

• Follow Open/Close procedures for cashiering role, including counting funds at start/end of shifts.
• Cash handling procedures must be followed.
• Adhere to loss prevention guidelines.
• May work in specialized areas; additional training required.

Responsibilities

• Guest Service: proactively approach guests and offer options while increasing revenue opportunities.
• Greeter: greet guests entering/exiting and assist with directions and event info.
• Retail Agent: process merchandise transactions following POS procedures; some locations may sell bottled liquor.
• Pin Trader/Hat/Leather Personalization: embroidery and engraving on selected items.
• Grocery Delivery: deliver groceries to guest rooms throughout the resort.
• Stock Receiver: unload and stock product; maintain floor-ready standards.
• Stock Runner: straighten inventory and communicate stock status throughout the day.

Skills

Guest service

Cash handling

Loss prevention

Sales / suggestive selling

Basic math

Education

High school diploma or equivalent

Tools

POS system

Job description

Aulani, a Disney Resort and Spa in Hawaii is seeking part-time Retail Associates to enhance guest experiences across our shops and carts. You will greet guests, handle merchandise transactions at POS, and support either indoor or outdoor locations, including pin trading and personalization.

Basic math and cash handling are required, and experience in sales is helpful. Availability on weekends/holidays is needed; roles may involve outdoor work and varying shifts.