Guest Experience Event Day Associate - Express Entry

ambgroup; Atlanta (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

Mercedes-Benz Stadium is seeking a Guest Experience Event Day Associate – Express Entry to create a fast, welcoming entry experience for guests. The role supports Delta Fly-Through Lanes, greeting guests, assisting with enrollment, and guiding fans into the stadium with friendly, tech-savvy service.

This position is ideal for those who enjoy interacting with people, staying energized in busy environments, and working outdoors during events.

Qualifications

• Must demonstrate strong communication and customer service skills.
• Ability to learn new technologies and adapt quickly.
• Comfort with smartphone/tablet tech for enrollment and entry processes.
• Able to thrive in fast-paced, live-event environments.

Responsibilities

• Welcome guests at Express Entry locations throughout the stadium.
• Assist guests using Delta Fly-Through Lanes for stadium entry.
• Guide guests through enrollment when needed and answer related questions.
• Help guests outside in various weather conditions at the gates.
• Provide directions and support for guests entering the stadium.
• Maintain a welcoming presence during high-traffic entry periods.
• Support other Guest Experience initiatives as assigned.

Skills

Communication

Customer service

Tech comfort

Team player

Job description

About Mercedes-Benz Stadium

Mercedes-Benz Stadium is a world-class sports and entertainment venue located in downtown Atlanta and home to the NFL’s Atlanta Falcons and MLS’s Atlanta United. Since opening in 2017, the stadium has hosted some of the most significant events in sports and entertainment, including Super Bowl LIII, the College Football Playoff National Championship, MLS Cup, major concerts, and global sporting events.

Recognized as one of the most innovative venues in the world, Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum certification and the first stadium globally to achieve TRUE Platinum certification for zero waste.

Our Ideal Candidate

Guest Experience Associates are the lifeblood of the Mercedes-Benz Stadium experience. They set the tone for the building and play a defining role in how every guest remembers their visit. The individuals who thrive in this role share several defining qualities:

They Care Deeply About People Hospitality is not a task — it is a mindset. Our associates genuinely enjoy helping others and take pride in making every guest feel welcomed, respected, and valued.

They Choose Positivity Live events are fast-paced and dynamic. The best associates bring steady energy, maintain a positive outlook, and help create an environment where guests feel excited to be here.

They Find Solutions Challenges are part of live events. Exceptional associates focus on what can be done. They take ownership, think creatively, and work to find solutions that help guests have a great experience.

They Stay Aware and Engaged Great associates notice when someone needs help before being asked. They stay attentive to their surroundings and proactively step in to support guests.

They Work as One Team Delivering a world-class experience requires teamwork. Our associates support one another and collaborate across departments to ensure every guest interaction reflects the best of Mercedes-Benz Stadium.

They Take Pride in Representing the Brand Every interaction reflects the Mercedes-Benz Stadium experience. Our associates represent the stadium with professionalism, energy, and care.

About the Guest Experience Team

The Guest Experience Team serves as the frontline of the Mercedes-Benz Stadium experience. These associates are the welcoming faces, problem solvers, and energy setters who help transform events into memorable moments for our guests. From the moment guests arrive until the final whistle or encore, this team plays a critical role in delivering our “Welcome Home” philosophy and ensuring every fan feels valued and supported.

Position Summary

The Guest Experience Event Day Associate – Express Entry helps create a fast, welcoming, and seamless arrival experience for guests entering Mercedes-Benz Stadium.

This role supports the stadium’s Delta Fly-Through Lanes, helping guests take advantage of one of the most innovative entry experiences in sports. Associates greet guests, assist with enrollment when needed, answer questions about the process, and help ensure fans move quickly and confidently into the stadium.

This role is ideal for individuals who enjoy interacting with people, using technology with ease, staying energized in busy environments, and helping guests start their event experience on a positive note. Additionally, someone in this role is consistent, reliable, and completely comfortable working outside.

This is not a sitting position. You will be allotted breaks during your shifts and able to sit during breaks. However, during your shift the expectation is to be moving around and assisting guests while standing or walking.

Key Responsibilities

Express Entry Guest Support

• Welcome guests arriving at Express Entry locations throughout the stadium
• Assist guests utilizing Delta Fly-Through Lanes for stadium entry
• Help guide guests through the enrollment process when needed
• Answer questions related to Express Entry and stadium access
• Assist guests outside on a regular basis, at the gates, in all types of weather conditions

Technology Support

• Assist guests with enrollment through QR code registration
• Help troubleshoot common entry or enrollment questions on an iPad or phone
• Maintain working knowledge of Express Entry technology and procedures

Guest Hospitality

• Provide directions and support for guests entering the stadium
• Maintain a welcoming and approachable presence during high-traffic arrival periods
• Assist guests with general questions related to the stadium experience

Event Day Execution

• Work in outdoor entry environments during events
• Maintain awareness of guest flow and entry operations
• Support other Guest Experience initiatives and responsibilities as assigned

Required Qualifications:

• Must be at least 18 years of age
• Must be able and willing to work in indoor and outdoor environments
• Ability to stand, walk or walk up and down stairs for extended periods of time during an event.
• Availability to work nights, weekends, and major stadium events
• Must be available to work a minimum of 75% all major events consistently throughout the year held at Mercedes-Benz Stadium including Atlanta Falcons, Atlanta United, college football, concerts, etc.
• Must enjoy helping others and working within a team environment.
• Proactive in seeking out positive interactions with both guests and coworkers and interested in maintaining those positive relationships.
• Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner.
• Must be available to attend all necessary in-person and virtual training as a prerequisite for employment and/or working events.

Required Skills:

• Displays strong communication, listening, and thoughtfulness.
• Provide excellent customer service.
• Ability to quickly learn and adapt to new settings and situations.
• Comfortable assisting guests with smartphone technology
• Possesses strong time management and team collaboration skills.

Why Join Mercedes-Benz Stadium?

Guest Experience Associates play a vital role in shaping how fans remember their time at Mercedes-Benz Stadium. This role offers the opportunity to be part of the energy of live sports and entertainment while helping create memorable experiences for thousands of guests at every event.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.