Guest Experience Event Day Associate – Accessibility

AMB Sports and Entertainment; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercedes-Benz Stadium is seeking a Guest Experience Event Day Associate – Accessibility to welcome all guests. This role focuses on assisting guests with mobility or accessibility needs while navigating the stadium, providing thoughtful guidance, and transportation support during events.

Ideal candidates are active, customer-focused, and comfortable moving around the venue for long shifts. The position offers outdoor work, standing for long periods, and a commitment to inclusive hospitality and

Qualifications

• Guest-focused hospitality mindset and ability to welcome every guest.
• Positive, energetic demeanor to sustain high-energy events.
• Ability to identify guest needs and find prompt solutions.
• Attention to surroundings and proactive guest support.
• Works well with teammates across departments to represent the brand.

Responsibilities

• Assist guests requiring mobility or accessibility support within the stadium.
• Escort guests in wheelchairs safely to and from seating areas, gates, and other locations.
• Provide wheelchair transportation assistance consistently throughout events.
• Maintain knowledge of accessible routes, seating areas, elevators, and resources.
• Work outdoors, helping guests with accessibility needs to and from the stadium.
• Greet guests warmly and represent the stadium with professionalism and positivity.

Skills

Guest service orientation

Positive attitude

Problem solving

Team collaboration

Proactive assistance

Job description

About Mercedes-Benz Stadium

Mercedes-Benz Stadium is a world-class sports and entertainment venue located in downtown Atlanta and home to the NFL’s Atlanta Falcons and MLS’s Atlanta United. Since opening in 2017, the stadium has hosted some of the most significant events in sports and entertainment, including Super Bowl LIII, the College Football Playoff National Championship, MLS Cup, major concerts, and global sporting events.

About Mercedes-Benz Stadium

Mercedes-Benz Stadium is a world-class sports and entertainment venue located in downtown Atlanta and home to the NFL’s Atlanta Falcons and MLS’s Atlanta United. Since opening in 2017, the stadium has hosted some of the most significant events in sports and entertainment, including Super Bowl LIII, the College Football Playoff National Championship, MLS Cup, major concerts, and global sporting events.

Recognized as one of the most innovative venues in the world, Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum certification and the first stadium globally to achieve TRUE Platinum certification for zero waste.

Every event at Mercedes-Benz Stadium is powered by people. Our associates play a critical role in delivering the welcoming, energetic environment that fans expect when they walk through our doors.

Our Ideal Candidate

Guest Experience Associates are the lifeblood of the Mercedes-Benz Stadium experience. They set the tone for the building and play a defining role in how every guest remembers their visit. The individuals who thrive in this role share several defining qualities:

They Care Deeply About People

Hospitality is not a task — it is a mindset. Our associates genuinely enjoy helping others and take pride in making every guest feel welcomed, respected, and valued.

They Choose Positivity

Live events are fast-paced and dynamic. The best associates bring steady energy, maintain a positive outlook, and help create an environment where guests feel excited to be here.

They Find Solutions

Challenges are part of live events. Exceptional associates focus on what can be done. They take ownership, think creatively, and work to find solutions that help guests have a great experience.

They Stay Aware and Engaged

Great associates notice when someone needs help before being asked. They stay attentive to their surroundings and proactively step in to support guests.

They Work as One Team

Delivering a world-class experience requires teamwork. Our associates support one another and collaborate across departments to ensure every guest interaction reflects the best of Mercedes-Benz Stadium.

They Take Pride in Representing the Brand

Every interaction reflects the Mercedes-Benz Stadium experience. Our associates represent the stadium with professionalism, energy, and care.

About The Guest Experience Team

The Guest Experience Team serves as the frontline of the Mercedes-Benz Stadium experience. These associates are the welcoming faces, problem solvers, and energy setters who help transform events into memorable moments for our guests. From the moment guests arrive until the final whistle or encore, this team plays a critical role in delivering our “Welcome Home” philosophy and ensuring every fan feels valued and supported.

Position Summary

The Guest Experience Event Day Associate – Accessibility plays an essential role in ensuring every guest can comfortably and confidently enjoy their visit to Mercedes-Benz Stadium.

This role focuses on supporting guests who require mobility or accessibility assistance while navigating the stadium. Accessibility associates serve as ambassadors of inclusive hospitality by providing thoughtful assistance, guidance, and transportation support so every guest can fully participate in the excitement of live events.

This position is ideal for individuals who enjoy helping others, staying active throughout events, moving around the entire stadium, and creating meaningful moments for guests. Additionally, someone in this role is consistent, reliable, and completely comfortable working outside.

This is not a sitting position. You will be allotted breaks during your shifts and able to sit during breaks. However, during your shift the expectation is to be moving around and potentially pushing any person in a wheelchair throughout the stadium.

Accessibility Guest Support

• Assist guests who require mobility or accessibility support while navigating the stadium
• Escort guests in wheelchairs safely to and from seating areas, gates, and other stadium locations
• Provide wheelchair transportation assistance consistently through an event
• Maintain strong knowledge of accessible routes, seating areas, elevators, and guest service resources throughout the stadium
• Work outside, assisting guests with accessibility needs to and from the stadium.

Guest Hospitality

• Greet guests warmly and represent Mercedes-Benz Stadium with professionalism and positivity
• Proactively identify guests who may need assistance and offer support