Accessibility Guest Experience Associate – Event Day

AMB Sports and Entertainment; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercedes-Benz Stadium is seeking a Guest Experience Event Day Associate – Accessibility to welcome all guests. This role focuses on assisting guests with mobility or accessibility needs while navigating the stadium, providing thoughtful guidance, and transportation support during events.

Ideal candidates are active, customer-focused, and comfortable moving around the venue for long shifts. The position offers outdoor work, standing for long periods, and a commitment to inclusive hospitality and

Qualifications

• Guest-focused hospitality mindset and ability to welcome every guest.
• Positive, energetic demeanor to sustain high-energy events.
• Ability to identify guest needs and find prompt solutions.
• Attention to surroundings and proactive guest support.
• Works well with teammates across departments to represent the brand.

Responsibilities

• Assist guests requiring mobility or accessibility support within the stadium.
• Escort guests in wheelchairs safely to and from seating areas, gates, and other locations.
• Provide wheelchair transportation assistance consistently throughout events.
• Maintain knowledge of accessible routes, seating areas, elevators, and resources.
• Work outdoors, helping guests with accessibility needs to and from the stadium.
• Greet guests warmly and represent the stadium with professionalism and positivity.

Skills

Guest service orientation

Positive attitude

Problem solving

Team collaboration

Proactive assistance

Job description

Mercedes-Benz Stadium is seeking a Guest Experience Event Day Associate – Accessibility to welcome all guests. This role focuses on assisting guests with mobility or accessibility needs while navigating the stadium, providing thoughtful guidance, and transportation support during events.

Ideal candidates are active, customer-focused, and comfortable moving around the venue for long shifts. The position offers outdoor work, standing for long periods, and a commitment to inclusive hospitality and