Guest Experience & Enrollment Specialist

Goldfish Swim School; Greenwood (IN); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School is seeking a friendly Front Desk and Sales Associate to warmly greet families, guide them through enrollment, and be the welcoming face at the front desk. This people-first role thrives on clear communication and a positive, can-do attitude in a fast-paced environment.

You’ll answer phones, handle inquiries, and support merchandise and check-in operations while maintaining a clean, organized space.

Qualifications

• Customer service or administrative experience preferred.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Evening and weekend availability.
• Basic computer skills.
• Comfortable learning new software.

Responsibilities

• Greet every member and family warmly at check-in.
• Answer phones and conduct outbound sales calls.
• Guide families through enrollment and registration.
• Handle customer concerns professionally with a solution-focused approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues.
• Maintain a clean, organized front desk and lobby areas.
• Enforce safety rules and administer first aid when necessary.

Skills

Communicator

Learn new software

Organization

Customer service

Basic computer skills

Job description

Goldfish Swim School is seeking a friendly Front Desk and Sales Associate to warmly greet families, guide them through enrollment, and be the welcoming face at the front desk. This people-first role thrives on clear communication and a positive, can-do attitude in a fast-paced environment.

You’ll answer phones, handle inquiries, and support merchandise and check-in operations while maintaining a clean, organized space.