Guest Experience Educator - Elevate Customer Journeys

lululemon; Maryland; Sur place; USD 26 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Parenthood top-up

Development courses

Résumé du poste

lululemon is hiring an Educator to deliver world-class guest service in our Maryland store. You will educate guests on products, assist with purchases and returns, and drive seamless omnichannel experiences.

You will move on the sales floor, engage with guests, and partner with leadership to turn feedback into action. This role emphasizes inclusion, integrity, and collaboration with the team to provide a superior store experience.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.

Responsabilités

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Connaissances

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Description du poste

lululemon is hiring an Educator to deliver world-class guest service in our Maryland store. You will educate guests on products, assist with purchases and returns, and drive seamless omnichannel experiences.

You will move on the sales floor, engage with guests, and partner with leadership to turn feedback into action. This role emphasizes inclusion, integrity, and collaboration with the team to provide a superior store experience.