Door Attendant

Sonesta; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Sonesta is seeking a Door Attendant in Chicago to greet guests, open doors, and assist with luggage, ensuring a welcoming and efficient arrival experience across our properties. You will explain hotel facilities, provide local information, and help coordinate transportation as needed.

The role emphasizes strong verbal communication, superior guest service, and meticulous attention to detail to uphold Sonesta's standards of memorable guest experiences.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet guests.
• Open doors and assist guests/visitors entering and leaving property.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

Skills

Verbal communication

Interpersonal skills

Customer service

Attention to detail

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Door Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments.

What you’ll be doing

• Greet guests.
• Open doors and assist guests/visitors entering and leaving property.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

Qualifications and Skills

Professional verbal communication skills. Excellent interpersonal and customer service skills including dealing with difficult guests. Excellent organizational skills and attention to detail.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Anticipated Pay Range & Additional Job Information

Additional Job Information/Anticipated Pay Range Pay range $15.00 - $15.75 Pay rate outlined follows contract requirements.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.