Guest Experience Dispatcher - Front Services (Free Meals)

MGM Resorts International; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off-shift

Development opportunities

Wellness incentive programs

Discounts on hotel services

Job summary

MGM Resorts International in Las Vegas, NV seeks a Hotel Dispatcher to coordinate daily Bell Desk operations, connect guests with services, and dispatch attendants to ensure seamless guest experiences from arrival to departure.

Ideal candidates have 18+ years, a HS diploma, and 6 months in guest services and multi-line phone handling, with dispatcher experience preferred and flexibility for weekends and holidays.

Qualifications

• Must be 18 years or older and have a high school diploma or GED.
• Six months of guest services experience, preferably in a resort setting.
• Six months of experience handling multiple phone lines.
• Front Services and/or dispatcher experience preferred.
• Experience in AAA 5 Diamond, Mobil 5 Star, or Forbes hotel/resort setting is a plus.
• Ability to work varied shifts including weekends and holidays.

Responsibilities

• Provide refined luxury service to ensure guest satisfaction.
• Answer Bell Desk phones and assist guests with requests and inquiries.
• Own guest requests and resolve issues promptly with follow-up.
• Dispatch Bell Attendants for luggage handling during check-in/out and service requests.
• Record and timestamp service cards; rotate tasks to next available attendant.
• Offer information on hotel services, amenities, and local attractions.
• Coordinate convention group arrivals/departures and communicate with tour leaders.
• Organize guest laundry by verifying names, room numbers, and changes.

Skills

Guest services

Phone line handling

Dispatching

Team player

Education

High school diploma or GED

Tools

Multi-line phone system

Job description

MGM Resorts International in Las Vegas, NV seeks a Hotel Dispatcher to coordinate daily Bell Desk operations, connect guests with services, and dispatch attendants to ensure seamless guest experiences from arrival to departure.

Ideal candidates have 18+ years, a HS diploma, and 6 months in guest services and multi-line phone handling, with dispatcher experience preferred and flexibility for weekends and holidays.