Guest Experience Dispatcher - Hotel & VIP Services

MGM Resorts International; Las Vegas (NV); Híbrido; USD 26.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Wellness incentives

Discounts on partner services

Free parking

Health & income protection

Professional development

Volunteer opportunities

Descripción de la vacante

MGM Resorts International in Las Vegas seeks a Part-time Dispatcher to set guest experiences in motion. You will handle room status, process requests from Front Desk and VIP Services, and coordinate with housekeeping to ensure timely service and guest satisfaction.

The ideal candidate will have a High School Diploma or equivalent, be able to work varied shifts including weekends, and prefer Spanish bilingual skills; prior hotel operations experience is a plus.

Formación

• Have a High School Diploma, GED or equivalent.
• Work varied shifts, to include weekends and holidays.
• Six(6)months of Hotel Status Board Operator experience - Preferred.
• Bilingual in Spanish - Preferred.
• Experience in a similar resort setting - Preferred.

Responsabilidades

• Update status of guest rooms.
• Process Rooms Control data and distribute rooms to Managers on all shifts.
• Receive and process rush room requests from the Front Desk and VIP Services.
• Receive requests from the Front Desk and VIP services by phone or computer printer for special requests from guests, such as baby cribs, bed boards, irons, hair dryers, etc.
• Receive and process requests from guests for turndown services, extra towels, etc., and forwards the request to the proper employee in the specific area.
• Run reports needed by Housekeeping, Day and Swing shifts.
• Ensure that the Housekeeper Assistant's report is completed in the morning and afternoon for distribution to the Assistant Hotel Manager.

Conocimientos

Hotel Status Board Operator experience

Bilingual in Spanish

Educación

High School Diploma, GED or equivalent

Descripción del empleo

MGM Resorts International in Las Vegas seeks a Part-time Dispatcher to set guest experiences in motion. You will handle room status, process requests from Front Desk and VIP Services, and coordinate with housekeeping to ensure timely service and guest satisfaction.

The ideal candidate will have a High School Diploma or equivalent, be able to work varied shifts including weekends, and prefer Spanish bilingual skills; prior hotel operations experience is a plus.