Facilities Dispatcher II: Maintenance & Guest Support

MGM Resorts International; United States; On-site; USD 24,000 - 34,000; Full time

Job summary

MGM Resorts International in Las Vegas is seeking a Dispatcher to provide exceptional internal and external guest service while coordinating maintenance teams and liaising with engineers and other departments.

You will manage a computerized maintenance management system, prioritize requests, and ensure timely completion. The role emphasizes teamwork, guest satisfaction, and adherence to department and hotel goals within a dynamic hospitality setting.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• Technical school or completed apprenticeship in similar trade preferred.
• Experience in the hospitality industry or similar environment.

Responsibilities

• Manage computerized maintenance management systems to prioritize, manage and dispatch maintenance team, complete assigned administrative tasks on a consistent basis.
• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task; own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction; answer incoming calls and assist when necessary or direct calls to appropriate areas.
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance; anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day; prioritize guest requests/dispatches.
• Knowledgeable of Department and Hotel goals; knowledgeable of hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner.
• Maintain a constant awareness of personal and property cleanliness, safety and accident prevention

Skills

Guest service

Communication

Teamwork

Multitasking

Dispatching

Problem solving

Education

High School Diploma

Tools

CMMS

Job description

MGM Resorts International in Las Vegas is seeking a Dispatcher to provide exceptional internal and external guest service while coordinating maintenance teams and liaising with engineers and other departments.

You will manage a computerized maintenance management system, prioritize requests, and ensure timely completion. The role emphasizes teamwork, guest satisfaction, and adherence to department and hotel goals within a dynamic hospitality setting.