Front Desk Agent

White Lodging; Indianapolis (IN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Paid Parental Leave

DailyPay option

401(k) with company match

PTO with rollover

Tuition reimbursement

Employee Wellness programs

Referral bonuses

Discounts on hotel rooms and dining

Job summary

White Lodging is seeking a Front Desk Agent at the JW Marriott Indianapolis. You will greet guests, check them in/out, and ensure a warm, seamless arrival and departure experience.

The role requires outstanding communication, a service mindset, and the ability to adapt to busy hotel environments. Responsibilities include handling guest needs, maintaining lobby standards, and protecting guest information while supporting store/restaurant teams and daily operations.

Qualifications

• Excellent communication and customer service skills.
• Ability to adapt to changing guest needs and priorities.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Follow cash handling and hotel accounting procedures.
• Develop knowledge of hotel staff, services, hours, locations, rates, amenities, and surroundings.
• Assist in maintaining lobby cleanliness and security of guest information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Communication

Customer service

Flexibility

Team work

Positive attitude

Hospitality experience (preferred)

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Description

Position Information

Location: JW Marriott Indianapolis

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities:

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You'll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

Other information:

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.