Guest Experience Director

Fairmont Hotels & Resorts; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary Shift Meal

Discounted hotel rates for employees

Learning programs through our Academy

Job summary

Fairmont Dallas in the Arts District is seeking a Front Desk Manager to lead guest services and front desk operations, ensuring smooth check-in/out and outstanding hospitality across shifts.

You will maintain knowledge of hotel policies, respond to guest needs, resolve complaints, and collaborate with Sales, Revenue Management, and Housekeeping to maximize guest satisfaction and revenue.

Qualifications

• Fluency in English is essential for guest interactions.
• Minimum 2 years of Front Desk Manager experience.
• Some college; hospitality management degree preferred.

Responsibilities

• Maintain knowledge of hotel policies and service standards.
• Anticipate guests’ needs and respond promptly across shifts.
• Resolve guest complaints to ensure satisfaction.
• Monitor check-in/check-out processes and guest requests.
• Coordinate with Sales, Revenue Management, and Housekeeping on group bookings.

Skills

Fluency in English

Front Desk Manager experience

Customer service

Education

Some college

Hospitality Management degree (preferred)

Tools

PMS (Property Management System)

Job description

Fairmont Dallas in the Arts District is seeking a Front Desk Manager to lead guest services and front desk operations, ensuring smooth check-in/out and outstanding hospitality across shifts.

You will maintain knowledge of hotel policies, respond to guest needs, resolve complaints, and collaborate with Sales, Revenue Management, and Housekeeping to maximize guest satisfaction and revenue.