Guest Experience & Dining Service Associate

Free People; Wayland (MA); On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

Employee discounts across URBN brands

Growth opportunities and cross‑trainin

Benefits package: medical, dental, 401

Job summary

Free People in Wayland, MA is seeking a dedicated Service Assistant to support a seamless guest experience in a fast-paced dining room. You will help with table service, food delivery, and teamwork across front-of-house roles.

This entry-level position emphasizes attention to detail, a polished appearance, and a collaborative attitude. Flexible hours including mornings, evenings, weekends, and some holidays are required.

Qualifications

• Entry-level position open to all with attention to detail.
• Polished, professional appearance and team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Flexible availability including mornings, evenings, weekends and select holidays.

Responsibilities

• Deliver food and beverages accurately, with understanding of menu details.
• Assist with guest needs and relay questions to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Skills

Customer service

Multitasking

Communication

Teamwork

Flexibility

Job description

Free People in Wayland, MA is seeking a dedicated Service Assistant to support a seamless guest experience in a fast-paced dining room. You will help with table service, food delivery, and teamwork across front-of-house roles.

This entry-level position emphasizes attention to detail, a polished appearance, and a collaborative attitude. Flexible hours including mornings, evenings, weekends, and some holidays are required.