Brand Experience Lead - Store & Team Coach

Free People; Boston (MA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

Free People in Boston, MA, located at 899 Boylston St, seeks a Key Holder to support store leadership and drive sales while delivering an engaging customer experience. The role emphasizes brand ambassadors and seamless omni-channel service.

The position involves supervising daily operations, training teammates, and maintaining FP’s visual standards, with opportunities for development within the organization.

Qualifications

• Love for the FP brand.
• Shows leadership qualities and can guide teammates.
• Collaborates well with others and supports a positive team environment.

Responsibilities

• Brand Experience: Acts as a brand ambassador and reflects FP values; partners with store leadership to create an engaging experience for customers.
• Brand Experience: Creates selling initiatives that enhance the customer experience; empowers the team with personalized service and styling recommendations.
• Brand Experience: Delivers a seamless omni-channel shopping experience through effective use of systems and applications.
• Leadership + Team Management: Exercises decision-making and multitasking while prioritizing service.
• Leadership + Team Management: Manages the store environment and customer experience, driving sales.
• Leadership + Team Management: Teaches product knowledge and brand messaging for exceptional interactions.
• Visual + Business Operations: Supports daily operations, store maintenance, and office procedures.
• Visual + Business Operations: Coordinates shipment processing, restocking, and product placement while upholding visual standards.
• Visual + Business Operations: Upholds safety, inventory accuracy, and profitability policies.
• Communication + Relationships: Fosters an inclusive, people-first culture and open dialogue.
• Communication + Relationships: Keeps leadership informed and participates in daily meetings and chats.
• Communication + Relationships: Demonstrates optimism and proactive problem-solving.
• Communication + Relationships: Guides Stylist team and supports career growth.

Skills

Love for FP brand

Leadership

Team player

Flexible hours

Eager to learn

Job description

Free People in Boston, MA, located at 899 Boylston St, seeks a Key Holder to support store leadership and drive sales while delivering an engaging customer experience. The role emphasizes brand ambassadors and seamless omni-channel service.

The position involves supervising daily operations, training teammates, and maintaining FP’s visual standards, with opportunities for development within the organization.