Guest Experience Crew Member – Park Operations

Sky Zone, LLC; Columbia (MD); On-site; USD 18,000 - 26,000; Part time

Job summary

Sky Zone, LLC is seeking a Crew Member for our on-site park in the Operations department. You will be a frontline team member supporting multiple stations, delivering a safe, engaging guest experience, and working with park leadership on shift coverage.

You may rotate through stations such as Court Monitor, Front Desk, Café FOH/BOH, and Party roles, with emphasis on teamwork, safety, and guest service. Must be 16+ and available evenings/weekends/holidays.

Qualifications

• Must be 16 years of age or older.
• Availability to work evenings, weekends, and holidays as business needs require.
• Ability to follow safety procedures and operational guidelines.
• Ability to work in a fast-paced, high-energy environment.
• Previous customer service or hospitality experience is preferred but not required.

Responsibilities

• Deliver a safe and positive guest experience at all times.
• Follow and enforce park safety rules and operational procedures.
• Maintain cleanliness and organization of assigned areas.
• Communicate clearly and professionally with guests and team members.
• Adapt to changing business demands and station assignments.

Skills

Positive attitude

Verbal communication

Coachability

Reliability

Team-oriented

Initiative

Calm under pressure

Tech literacy (POS)

Education

No formal education requirement

Tools

POS systems

Scheduling tools

Job description

Sky Zone, LLC is seeking a Crew Member for our on-site park in the Operations department. You will be a frontline team member supporting multiple stations, delivering a safe, engaging guest experience, and working with park leadership on shift coverage.

You may rotate through stations such as Court Monitor, Front Desk, Café FOH/BOH, and Party roles, with emphasis on teamwork, safety, and guest service. Must be 16+ and available evenings/weekends/holidays.