Guest Experience Coordinator - Warm Front Desk

matono salon; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Matono Salon in Greenwich Village, NYC, is seeking a warm, professional Receptionist / Guest Services Coordinator to welcome clients and manage daily front-desk operations. You will answer calls, schedule appointments, assist with product sales, and keep the reception area organized, supporting the team with light admin tasks.

The role requires great people skills, punctuality, and the ability to multitask in a fast-paced environment, with training provided for salon software and QuickBooks as

Qualifications

• Previous salon, spa, hospitality, or customer service experience preferred.
• Strong organizational skills and ability to multitask under pressure.
• Polished, friendly, and professional demeanor.
• Experience with appointment software and phones is a plus.
• Familiarity with QuickBooks is helpful but not required.
• Must be punctual, detail-oriented, and great with people.

Responsibilities

• Greet clients warmly and professionally, creating a positive first impression.
• Answer and manage phone calls using a multi-line phone system with great phone etiquette.
• Schedule appointments and manage the salon calendar.
• Assist with product sales, client checkouts, and occasional inventory tasks.
• Maintain a clean, organized, and beautiful reception area.
• Support the team with light administrative tasks (filing, data entry, confirmations, etc.).
• Use software (training provided) such as QuickBooks for light financial tasks if needed.
• Communicate effectively with clients and the salon team to ensure smooth operations.

Tools

QuickBooks

Appointment software

Phone system

Job description

Matono Salon in Greenwich Village, NYC, is seeking a warm, professional Receptionist / Guest Services Coordinator to welcome clients and manage daily front-desk operations. You will answer calls, schedule appointments, assist with product sales, and keep the reception area organized, supporting the team with light admin tasks.

The role requires great people skills, punctuality, and the ability to multitask in a fast-paced environment, with training provided for salon software and QuickBooks as