Guest Experience Coordinator - Retreat & Hospitality

WinShape Foundation Inc.; Rome (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

WinShape Foundation Inc. seeks a Guest Services Team Member to coordinate guest needs from arrival through checkout, delivering warm hospitality and 2nd mile service.

This role is the face of the retreat, ensuring emotional connection and operational excellence across guest interactions. You will assist with check-in/check-out, manage information in the OPERA PMS, and help maintain facilities and beverage stations.

Qualifications

• High School diploma or equivalent.
• 1 to 3 years’ experience in customer service, hospitality or a related field.
• Experience in dealing with guests in a non-intrusive, supportive, and grace-based manner.
• Excellent interpersonal and communication skills.
• Valid Driver’s License required.
• Committed to being present at appropriate times to work 40 hours weekly, all shifts all days.
• Proficiency in Microsoft Office Products and/or knowledge of a property management system (OPERA).
• Ability to lift and/or carry objects weighing up to 25 lbs.
• Exhibit dependability, teamwork, job knowledge, initiative and problem solving.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out processes.
• Assist with baggage and guest information in the OPERA PMS.
• Provide information about in-house services and local area amenities.
• Maintain the cleanliness and restocking of guest literature and drink stations.
• Act as retreat telephone operator as needed and generate night audit reports.
• Report maintenance issues promptly and ensure room occupancy and rate totals are accurate.
• Ensure safety and security procedures are followed and loyalty to WinShape Foundation core values.

Skills

Customer service

Communication

Team player

Problem solving

Dependability

Initiative

Grace-based service

Education

High School diploma or equivalent

Tools

OPERA PMS

Microsoft Office

Job description

WinShape Foundation Inc. seeks a Guest Services Team Member to coordinate guest needs from arrival through checkout, delivering warm hospitality and 2nd mile service.

This role is the face of the retreat, ensuring emotional connection and operational excellence across guest interactions. You will assist with check-in/check-out, manage information in the OPERA PMS, and help maintain facilities and beverage stations.