Guest Experience Specialist

The Breakers Palm Beach; Florida; On-site; USD 40,000 - 56,000; Full time

Job summary

The Breakers Palm Beach is seeking a Guest Relations Coordinator to support guests from pre-arrival through departure, handling check-ins, check-outs, and leisure-related needs.

You will respond to inquiries by phone and email, share resort information, book reservations, and maintain guest-service software proficiency while delivering prompt, professional service.

Qualifications

• Requires strong communication and interpersonal abilities.

Responsibilities

• Assist guests with check-ins, check-outs, and various leisure-related needs
• Respond to guest inquiries via phone and email
• Provide resort and area information to guests
• Book reservations for guests
• Maintain an individual cash bank
• Anticipate and respond to guest needs
• Support administrative and guest-service tasks
• Receive training for overnight relief shifts

Skills

Communication skills

Interpersonal skills

Sales acumen

Product knowledge

Multitasking

Guest service orientation

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Guest-service software

Job description

Job Summary:

The Guest Relations Coordinator is responsible for supporting the guest experience from pre-arrival through departure, assisting with check-ins, check-outs, and all leisure-related guest needs. Coordinators provide prompt, professional service by responding to guest inquiries via phone and email, offering resort and area information, booking reservations, and managing call routing. Strong product knowledge, sales acumen, and proficiency in guest-service software applications are essential. Additional responsibilities include maintaining an individual cash bank, anticipating and responding to guest needs, and supporting a variety of administrative and guest-service tasks. Schedule flexibility is required, including overnight relief training, holidays and weekends.

Qualifications:

• High school diploma or GED required; Bachelor's degree preferred
• Previous experience in customer service, hospitality, or related field
• Strong communication and interpersonal skills
• Proficiency in guest-service software applications
• Ability to multitask and work in a fast-paced environment
• Sales acumen and strong product knowledge
• Schedule flexibility including overnight shifts
  
  
  

Responsibilities:

• Assist guests with check-ins, check-outs, and various leisure-related needs
• Respond to guest inquiries via phone and email
• Provide resort and area information to guests
• Book reservations for guests
• Maintain an individual cash bank
• Anticipate and respond to guest needs
• Support administrative and guest-service tasks
• Receive training for overnight relief shifts