Guest Experience Lead - Retreats & Campus Hospitality

Flathead Lutheran Bible Camp; Lakeside (MT); On-site; USD 38,000 - 54,000; Full time

Job summary

Flathead Lutheran Bible Camp seeks a Hospitality Specialist to support year-round retreats, conferences, and events, ensuring welcoming, Christ-centered experiences. You will host guests, coordinate spaces, assist with meals, and collaborate with the Retreat Director.

The role blends hospitality, organization, and programming, emphasizing environmental stewardship and well-prepared spaces across cabins, meeting rooms, and common areas.

Responsibilities

• Serve as host for retreat groups between arrival and departure.
• Communicate with the retreat director to support schedules, programming needs, equipment requests, and accommodations.
• Meet, greet, register, orient, and support all retreat guests in a warm, professional, and timely manner.
• Prepare shared spaces for all programming needs of each retreat.
• Provide or assist with program elements as requested, including devotions, worship, hikes, games, and other activities.
• Represent FLBC with professionalism and hospitality in all guest and community interactions.
• Assist in assigning housing and meeting spaces based on group size, accessibility needs, and overall campus use.
• Assist with preparing detailed housing and meeting space plans prior to group arrival.
• Help ensure all retreat activities are conducted in accordance with FLBC policies, procedures, and best practices.
• Ensure cabins, bathrooms, meeting rooms, and common spaces are clean, stocked, safe, and fully prepared prior to group arrival.
• Confirm proper setup of meeting rooms, including beverages, supplies, signage, lighting, and fire readiness as appropriate.
• Oversee daily readiness of retreat spaces during the group’s stay, including cleaning, laundering, restocking, and safety checks.
• Assist with meal logistics in coordination with kitchen staff, including table setup, beverage stations, grace leadership, and cleanup support.
• Foster a culture of care for creation by modeling and promoting recycling, composting, and responsible use of resources.
• Ensure recycling and compost containers are available, labeled, and explained to guests.
• Manage and operate the camp store during year-round retreats and events, including inventory awareness and guest assistance.

Job description

Flathead Lutheran Bible Camp seeks a Hospitality Specialist to support year-round retreats, conferences, and events, ensuring welcoming, Christ-centered experiences. You will host guests, coordinate spaces, assist with meals, and collaborate with the Retreat Director.

The role blends hospitality, organization, and programming, emphasizing environmental stewardship and well-prepared spaces across cabins, meeting rooms, and common areas.