Guest Experience Coordinator, Admissions & Campus Tours

The Nagler Group; Worcester (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

The Nagler Group is seeking an organized, personable Assistant Visitor Center Coordinator for a higher education admissions setting in Worcester, MA. You will be the front-line contact for prospective students and families, coordinating campus visits, tours, and student ambassador activities to ensure a welcoming, professional experience.

You will handle inquiries, scheduling, and day-to-day operations, supporting events and the Admissions team with accuracy and attention to detail in a busy,

Qualifications

• Experience in administrative, customer service, or front desk roles.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Professional, polished, and customer-focused demeanor.
• Attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with email, calendars, data-entry systems, and standard office tech.

Responsibilities

• Greet prospective students, families, and visitors in a welcoming manner.
• Answer calls and respond to inquiries via admissions and visitor emails.
• Coordinate campus tours, appointments, group visits, and other visitor activities.
• Assign tours and administrative duties to student ambassadors.
• Coordinate ambassador schedules and ensure Visitor Center coverage.
• Provide guidance and day-to-day support to student ambassadors.
• Maintain an organized, professional reception and Visitor Center environment.
• Provide visitors with information on admissions processes and campus resources.
• Support admissions events, open houses, information sessions, and special programs.
• Assist with event logistics and distribution of visitor materials.
• Maintain visitor records, data entry, and basic reporting.
• Manage calendars and monitor daily visitor schedules and traffic.
• Communicate scheduling changes and visitor needs to Admissions staff.
• Provide general administrative support to the Admissions team.

Skills

Administrative

Customer service

Front desk

Calendar management

Data entry

Communication

Teamwork

Tools

Office Suite

CRM Systems

Job description

The Nagler Group is seeking an organized, personable Assistant Visitor Center Coordinator for a higher education admissions setting in Worcester, MA. You will be the front-line contact for prospective students and families, coordinating campus visits, tours, and student ambassador activities to ensure a welcoming, professional experience.

You will handle inquiries, scheduling, and day-to-day operations, supporting events and the Admissions team with accuracy and attention to detail in a busy,