Guest Experience Coordinator - Front Desk & Shop Ops

VarnishLane, LLC.; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health & vision insurance

401k

Employee discounts

Growth opportunities

Positive work environment

Job summary

Varnish Lane in Washington, DC seeks friendly, customer-focused front desk associates to create the ultimate client experience. You’ll support daily shop operations, welcome guests, educate clients on services and products, and help maintain a warm, clean, and welcoming environment across our DC locations.

Ideal candidates have 1+ year in retail or hospitality, enjoy multitasking, and communicate clearly. You will manage appointment and POS systems, assist nail stylists, and travel between

Qualifications

• 1+ year experience in retail or hospitality, preferably in a salon/spa.
• Reliable, punctual and able to multitask in a busy environment.
• Clear communication and a welcoming, customer-first attitude.

Responsibilities

• Greet clients, support shop operations and uphold cleanliness standards.
• Educate clients on services and retail products to enhance visits.
• Lead operational flow on shift and assist nail stylists as needed.
• Manage appointment scheduling and the POS system, handle client feedback.

Skills

Customer service

Retail experience

Hospitality

Communication

POS system

Tools

Appointment system

POS (Point of Sale) system

Job description

Varnish Lane in Washington, DC seeks friendly, customer-focused front desk associates to create the ultimate client experience. You’ll support daily shop operations, welcome guests, educate clients on services and products, and help maintain a warm, clean, and welcoming environment across our DC locations.

Ideal candidates have 1+ year in retail or hospitality, enjoy multitasking, and communicate clearly. You will manage appointment and POS systems, assist nail stylists, and travel between