Guest Experience Coordinator - Front Desk & Admin

McPhail Sanchez, LLC; Temecula (CA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

McPhail Sanchez, LLC in Temecula, CA is seeking a smart, friendly Front Desk Officer to be the first point of contact for visitors and clients, delivering exceptional customer service and essential administrative support.

You will greet guests professionally, answer calls, maintain a logbook of arrivals, coordinate between managers and visitors, collect and route correspondence, track attendance, and help sustain a tidy, welcoming reception area while building strong client relationships.

Responsibilities

• Greet and assist clients and visitors professionally on behalf of the organization.
• Maintain a logbook for all incoming guests and clients.
• Acts as the point of contact between the managers and visitors.
• Answer all incoming calls and take messages.
• Collect, sort, and distribute correspondence.
• Handle customers’ requests and complaints.
• Tracking time and attendance of all staff
• Manage the reception area, ensuring it is tidy, organized, and welcoming.
• Build and maintain strong relationships with new and existing clients.
• Maintain in-depth knowledge of available properties, pricing, and features.
• Provide after-sales support and ensure excellent client satisfaction

Job description

McPhail Sanchez, LLC in Temecula, CA is seeking a smart, friendly Front Desk Officer to be the first point of contact for visitors and clients, delivering exceptional customer service and essential administrative support.

You will greet guests professionally, answer calls, maintain a logbook of arrivals, coordinate between managers and visitors, collect and route correspondence, track attendance, and help sustain a tidy, welcoming reception area while building strong client relationships.