Guest Experience Coordinator - Front Desk

WeWork; New York (NY); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours paid sick time per year

16 weeks paid parental leave

Competitive healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork is seeking a Front Desk Associate in New York to be the welcoming face of the Community Management team. You will greet members, manage the front desk during business hours, and support mail, packages, and space operations.

You’ll engage with diverse members, learn their names, and promote WeWork products and services while upholding WeWork values. Prior hospitality or customer service experience is a plus, and strong communication is essential.

Qualifications

• Excellent interpersonal skills and a welcoming demeanor.
• Experience in hospitality, retail, or customer service preferred but not required.
• Comfortable representing the brand and guiding guests and members.
• Strong communication skills and ability to multitask in a dynamic environment.

Responsibilities

• Greet members and guests warmly and be the on-site contact at the Community Bar.
• Register and check-in visiting guests following policies; provide space orientation.
• Support mail and package handling; keep front desk organized and functional.

Skills

People-person

Interpersonal skills

Face of the brand

Multitasking

Hospitality experience

Customer service

Verbal and written communication

Basic computer skills

Education

Secondary school certificate

Job description

WeWork is seeking a Front Desk Associate in New York to be the welcoming face of the Community Management team. You will greet members, manage the front desk during business hours, and support mail, packages, and space operations.

You’ll engage with diverse members, learn their names, and promote WeWork products and services while upholding WeWork values. Prior hospitality or customer service experience is a plus, and strong communication is essential.