Guest Experience Coordinator — Front Desk

The Pines at Brattleboro Center for Nursing and Rehab.; Glastonbury (CT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Retirement plan

Training & mentorship

Growth opportunities

Supportive environment

Job summary

Glastonbury Center for Health & Rehabilitation, affiliated with National Health Care Associates, is seeking a friendly receptionist to welcome residents, families, and visitors at 1175 Hebron Avenue, Glastonbury.

This entry-level on-site position offers training and opportunities for career growth within a family-run organization that values compassion, service, and excellence. You will be the friendly first point of contact in a warm, inclusive environment.

Qualifications

• High school graduate or equivalent preferred.
• Ability to read, write and comprehend English.
• Excellent interpersonal and communication skills.
• Previous experience in receptionist or customer service role preferred.
• Proficient in using office equipment and computer applications.
• Empathy and understanding towards the needs of residents and their families.

Responsibilities

• Greet and assist visitors, residents, and families with warmth and professionalism.
• Manage phone calls, emails, and inquiries promptly and efficiently.
• Receives inquiries and releases information in accordance with established policies and procedures.
• Coordinate appointments, meetings, and resident activities.
• Receives newspapers, mail, and gifts for residents.

Skills

High school diploma or equivalent

English literacy

Interpersonal communication

Customer service

Office equipment proficiency

Empathy and care for residents

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Glastonbury Center for Health & Rehabilitation, affiliated with National Health Care Associates, is seeking a friendly receptionist to welcome residents, families, and visitors at 1175 Hebron Avenue, Glastonbury.

This entry-level on-site position offers training and opportunities for career growth within a family-run organization that values compassion, service, and excellence. You will be the friendly first point of contact in a warm, inclusive environment.