Guest Experience & Service Assistant

Urbnmenusandvenues; Doylestown (Bucks County); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

URBN benefits package

Employee discounts across URBN brands

Growth opportunities within URBN

Collaborative hospitality-focused team

Job summary

URBN is seeking a Service Assistant to support a clean, organized dining room, timely table service, and accurate delivery of menu items in a fast-paced, guest-facing setting. This entry-level role offers learning opportunities within the URBN family and room for growth across dining operations.

You will assist guests, clear and reset tables, help with takeout, keep service areas clean, and support the FOH team during busy periods while learning menu details and allergen protocols.

Qualifications

• Previous restaurant or food service experience preferred, but not necessary.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills are important.
• Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Skills

Polished appearance

Team-oriented

Multitask effectively

Strong communication

Job description

URBN is seeking a Service Assistant to support a clean, organized dining room, timely table service, and accurate delivery of menu items in a fast-paced, guest-facing setting. This entry-level role offers learning opportunities within the URBN family and room for growth across dining operations.

You will assist guests, clear and reset tables, help with takeout, keep service areas clean, and support the FOH team during busy periods while learning menu details and allergen protocols.