Guest Experience Coordinator

White Lodging; Saratoga (WY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Day 1 benefits

Meal provision during peak season

Housing provided

Vacation/PTO with rollover

Referral bonuses

401(k) with company match

Job summary

Brush Creek Ranch in Wyoming seeks a guest services professional to create personalized itineraries and oversee guest satisfaction from arrival to departure. You will coordinate dining, activities, transportation, and special accommodations to deliver seamless VIP experiences.

The role emphasizes proactive service, excellent communication, and the ability to manage multiple requests while staying adaptable to guest needs and seasonal priorities.

Qualifications

• Experience in guest services or hospitality with focus on personalized attention.
• Excellent communication and interpersonal skills for anticipating guest needs.
• Strong organizational skills to manage multiple requests simultaneously.
• Ability to remain adaptable to changing guest needs and priorities.

Responsibilities

• Create and customize detailed guest itineraries, including pre-arrival preparations and daily activities throughout their stay.
• Serve as the main point of contact for guests, assisting with requests, recommendations, and ensuring satisfaction from check-in to check-out.

Skills

Guest services

Communication skills

Organization

Adaptability

Attention to detail

Job description

Who We Are

At Brush Creek Ranch, we are more than just a destination; we are an experience. Nestled in the stunning landscapes of Wyoming, we offer luxury adventure in the great outdoors. Working at Brush Creek Ranch means joining a team dedicated to creating unforgettable experiences for our guests. With a commitment to hospitality and service excellence, we foster an environment where you can thrive, grow, and bring your best self to work every day.

What You’ll Do

• Create and customize detailed guest itineraries, including pre-arrival preparations and daily activities throughout their stay.
• Serve as the main point of contact for guests, assisting with requests, providing recommendations, and ensuring satisfaction from check-in to check-out.
• Coordinate with various departments to ensure all guest needs are met, including dining reservations, activity bookings, and special accommodations.
• Anticipate guest needs and provide proactive solutions, ensuring a smooth and enjoyable experience.
• Maintain communication with guests throughout their stay, ensuring any changes or adjustments are communicated effectively.
• Ensure the timely and accurate delivery of all requested services, such as transportation, amenities, and guest-specific requests.
• Track guest preferences and feedback to enhance future experiences and improve service standards.
• Expected to remain adaptable and take on additional duties as assigned, based on the organization’s goals and priorities.

What You’ll Bring

• Previous experience in guest services or hospitality, with a strong focus on personalized attention and attention to detail.
• Excellent communication and interpersonal skills, with the ability to anticipate guest needs and create seamless experiences.
• Strong organizational skills and ability to manage multiple tasks and requests simultaneously.
• A passion for hospitality and creating positive, memorable experiences.
• Ability to work effectively under pressure and remain adaptable to changing guest needs.

What You Can Look Forward To

• Day 1 medical, dental, and vision insurance for all seasonal and full-time associates
• Vacation and Paid Time Off (PTO) with rollover for full-time associates
• Unlimited referral bonuses
• 401(k) with company match after 1 month
• Ranch provided employee housing and 3 meals per day during peak season at no cost to the associate
• Numerous employee engagement activities that contribute to a positive work environment