Guest Experience Coordinator

Four Seasons Hotels and Resorts; Puerto Rico; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee culture

Competitive pay

Medical benefits

Accommodation at other Four Seasons

Dry cleaning

Employee meals

Paid holidays

Wellness experiences

Job summary

Four Seasons Resort and Residences Puerto Rico seeks a Guest Experience Coordinator to drive personalized guest interactions and seamless service at the Front Desk.

You will review guest data, coordinate in-room amenities, and collaborate with Front Office, Housekeeping, Culinary, and other departments to deliver memorable experiences forVIPs and guests alike.

Qualifications

• Previous experience in front office, guest services, or hospitality coordination, preferably in a luxury environment.
• Strong organizational skills with exceptional attention to detail.
• Ability to analyze guest data and translate insights into personalized service actions.
• Creative mindset with a passion for thoughtful, anticipatory guest experiences.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a fast-paced setting.

Responsibilities

• Review guest profiles, preferences, stay history, and arrival reports to support personalized service delivery.
• Coordinate in-room amenities, welcome gifts, and special requests in collaboration with Front Office, Housekeeping, Culinary, and other departments.
• Support the planning and execution of personalized guest moments, celebrations, and unique ideas that enhance the overall stay.
• Maintain accurate records of guest preferences, notes, and service recovery actions within internal systems.
• Act as a liaison between the Front Desk and operational teams to ensure timely and seamless execution of guest requests.
• Assist with VIP, repeat guest, and special occasion stays, ensuring expectations are exceeded.
• Monitor guest feedback and service trends to identify opportunities for improvement and personalization.
• Support daily Front Desk operations as needed, ensuring a smooth arrival and departure experience.

Skills

Front office

Guest services

Hospitality coordination

Data analysis

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About the role:

The Guest ExperienceCoordinator playsa key behind-the-scenes and guest-facing role in supporting the Front Desk by coordinating personalized touches, reviewing guest data, and ensuring thoughtful amenities and experiences are flawlessly executed.

What you will do:

• Review guest profiles, preferences, stay history, and arrival reports to support personalized service delivery
• Coordinate in-room amenities, welcome gifts, and special requests in collaboration with Front Office, Housekeeping, Culinary, and other departments
• Support the planning and execution of personalized guest moments, celebrations, and unique ideas that enhance the overall stay

• Maintainaccuraterecords of guest preferences, notes, and service recovery actions within internal systems
• Act as a liaison between the Front Desk and operational teams to ensuretimelyand seamless execution of guest requests
• Assist with VIP, repeat guest, and special occasion stays, ensuring expectations are exceeded
• Monitor guest feedback and service trends toidentifyopportunities for improvement and personalization
• Support daily Front Desk operations as needed, ensuring a smooth arrival and departure experience

What you will bring:

• Previousexperience in front office, guest services, or hospitality coordination, preferably in a luxury environment
• Strong organizational skills with exceptional attention to detail
• Ability to analyze guest data and translate insights into personalized service actions
• Creative mindset with a passion for thoughtful, anticipatory guest experiences
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively in a fast-paced setting

What weoffer:

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental,Visionand Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours:

Full Time, Rotating Schedule

Four Seasons is an Equal Opportunity, Affir. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf