Catering Coordinator

Four Seasons; Puerto Rico; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Free hotel stays

Employee meals

Paid holidays

Job summary

Four Seasons Resort and Residences Puerto Rico is seeking a Catering Coordinator to provide administrative support to the Catering team, coordinating the planning process and ensuring luxury standards.

Responsibilities include handling calls, drafting contracts and menus, maintaining information systems, generating reports, coordinating tastings and site inspections, and partnering with operations to deliver exceptional guest experiences. Fluency in English and Spanish is required.

Qualifications

• Prior administrative experience, preferably in luxury hospitality.
• Excellent written and verbal communication in English and Spanish.
• Proficiency with Microsoft Office and hotel systems.
• Strong multitasking and time-management skills.
• Ability to coordinate with multiple departments to ensure event success.

Responsibilities

• Handle incoming calls and client inquiries according to Four Seasons standards.
• Prepare written correspondence including letters, contracts, proposals, and menus (BEOs).
• Maintain information systems (menus, event data, templates) and input data across platforms.
• Run and distribute daily, weekly, and monthly reports for Catering & Conference Services.
• Coordinate site inspections, tastings, and internal communications with operations teams.
• Assist clients when managers are unavailable, providing prompt, professional service.
• Ensure spaces and collateral reflect luxury brand standards and are presentation-ready.
• Coordinate with Banquets, Culinary, Rooms, and other teams to relay client needs.

Skills

Administrative exp

Bilingual EN/ES

MS Office

Customer service

Communication

Tools

MS Office

Delphi

Opera

Salesforce

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About the Role

The Catering Coordinator is responsible for providing administrative support to the Catering team while being familiar with all aspects of the catering services planning process.

What You Will Do

• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.


• Prepare accurate written correspondence including letters, contracts, proposals, reports, Banquet Event Orders (BEO), schedule of events, printed menus, and e-mails.


• Maintain information systems, which include but are not limited to menu input, average check update, BEO, merge document templates, assigning inquiries in different platforms.


• Run and distribute daily, weekly, and monthly reports as required by the Catering & Conference Services team.


• Support managers by coordinating site inspections, menu tastings, and internal communication with operational departments.


• Assist clients in the absence of a Catering or Conference Services Manager, providing prompt, professional, and solution-oriented service.


• Ensure event spaces and collateral are presentation-ready, reflecting luxury brand standards.


• Communicate effectively with Banquets, Culinary, Rooms, and other operational teams to relay client needs and special requests.


• Provide general administrative support and perform the duties of other team coordinators when required.

What you will bring

• Prior administrative experience, preferably in a luxury hotel or resort.


• Excellent personal presentation and interpersonal skills.


• Ability to handle a large volume of telephone calls in an efficient and courteous manner.


• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.


• Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Delphi, Opera, and Salesforce preferred/is a plus.


• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.


• Excellent communication in both English and Spanish language required

What We Offer

• Energizing Employee Culture where you are encouraged to be your true self!


• Competitive salary and a comprehensive benefits package


• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)


• Complimentary accommodation at other Four Seasons Hotels and Resorts


• Complimentary dry cleaning for business clothing


• Complimentary employee meals


• Paid holidays, vacation, and sick days


• Culinary, retail and wellness experiences at special rates

Four Seasons is an Equal Opportunity, Aff... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf