Front Desk Assistant Manager

Four Seasons Hotels and Resorts; Puerto Rico; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Complimentary accommodation

Complimentary dry cleaning

Complimentary employee meals

Paid holidays and vacation

Wellness experiences at special rates

Job summary

Four Seasons Puerto Rico is seeking an Assistant Front Desk Manager with a passion for excellence to join the Front Office team. You will oversee daily operations, train staff, manage arrivals/departures, and ensure superior guest service in a luxury resort setting.

The ideal candidate brings at least two years of management experience in Rooms Division, strong knowledge of front desk procedures, and fluent English and Spanish to interact with a diverse guest mix.

Qualifications

• At least two years of management experience in Rooms Division operations.
• Strong knowledge of front desk procedures and guest service standards.
• Effective leadership skills with the ability to be present in the operation, recognize staff, and resolve guest concerns or special requests.
• Proficiency in both English and Spanish language.

Responsibilities

• Overseeing Manager on Duty aspects of the Front Desk operation.
• Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements for all guests. Blocks rooms for arrivals and ensures any discrepancies are resolved.
• Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Credit Manager.
• Reviews all paid-outs, rebates, Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services and hours of operations.

Skills

Leadership

Guest service

Front desk procedures

Bilingual EN/ES

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About the role:

The Four Seasons Puerto Ricois looking for an AssistantFront Desk Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.

What you will do:

The AssistantFront Desk Manager is an essential member of the Front office team dedicated to providing exceptional quality and service to our guests. Responsibilities will include, but not limited to the following:

• Overseeing Manager on Duty aspects of the Front Desk operation
• Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
• Coordinates arrivals, departures and billing requirements for all guests. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Credit Manager. Reviews all paid-outs, rebates, Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services and hours of operations.

What you will bring:

• At least two years of management experience in Rooms Division operations.
• Strong knowledge of front desk procedures and guest service standards.
• Effective leadership skills with the ability to be present in the operation, recognize staff, and resolve guest concerns or special requests.
• Proficiency in both English and Spanish language.

What we offer:

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours:

Full Time Exempt, Rotating Schedule

Four Seasons is an Equal Opportunity, Affi... To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf