Guest Experience Coordinator

Minto Communities USA; Panama City Beach (FL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

Benefits within 1 month + 401K

Paid time off

Recognition program

Professional development

Career paths

Job summary

Latitude Margaritaville Watersound in Panama City Beach, FL is seeking a Change in Latitude Guest Coordinator to deliver exceptional guest experiences, manage guest stays, coordinate activities, and ensure homes reflect our lifestyle promise.

You will support property maintenance, coordinate showings, liaise with sales, and keep CRM records up to date while providing friendly, attentive service on weekends and full-time schedule.

Qualifications

• Positive, customer-first mindset with strong communication skills.
• Knowledge of residential systems and CRM tools (or ability to learn quickly).
• Detail focus, excellent follow-up, and ability to prioritize.
• Flexible schedule, including weekends.

Responsibilities

• Deliver exceptional guest experiences that drive satisfaction and sales conversions.
• Manage guest stays and coordinate activities to reflect the Latitude Margaritaville lifestyle promise.
• Maintain property by coordinating repairs and regular maintenance to uphold brand standards.
• Communicate with housekeeping staff and vendors; manage inventory and show homes as needed.
• Support the sales team by informing prospects and coordinating visits to exceed expectations.

Skills

Customer-first mindset

CRM knowledge

Attention to detail

Weekend availability

Tools

CRM software

Job description

Job Title

Change in Latitude Guest Coordinator

Location

Latitude Margaritaville Watersound (Panama City Beach, FL)

Schedule

Full-Time; Saturday & Sunday Required

Pay

$21/hour

Working at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honoring every individual’s voice.

From day one, we've got you covered

From Your Very First Day At Minto, You'll Have Access To a Rewarding And Supportive Package Designed To Help You Thrive

• Competitive compensation with performance-based annual bonus
• Comprehensive benefits starting within 1 month, 401K matching, and parental leave
• Paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

Deliver exceptional guest experiences that drive satisfaction and sales conversions. You’ll be the face of Latitude Margaritaville, managing guest stays, coordinating, and ensuring homes reflect our lifestyle promise.

Here’s How You’ll Contribute

(25% of time to be spent on the following):

• Property management, staging, and the care of the residences;
• Maintain property by investigating and resolving concerns; coordinating repairs; planning regular maintenance to ensure brand standards are adhered;
• Communicate with housekeeping staff and vendors;
• Manage inventory;

(25% of time to be spent on the following):

• Show homes to guests;
• Sales liaison to guarantee all are informed of business levels;

(50% of time to be spent on the following):

• Communicate with sales prospects and coordinate their visits to ensure we exceed their expectations;

(Weekly)

• Inventory control: Ensure there is adequate product/supplies on-site to accommodate guest activity and, as needed;
• Purchasing: Order product through vendors and purchase product from nearby establishments so we are always at full complement;

(Monthly)

• Conduct comprehensive evaluations of each residence to maintain standards;

Other Key Responsibilities :)

• Maintain a professional, yet friendly, atmosphere in the office and other areas where prospective homeowners and guests congregate;
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to Change in Latitude experience;
• Aid the team effort in every way possible & act in the best interest of the company;
• Constant and consistent follow-up and proactive communication via phone, mail and email with team and/or customers;
• Manage customer follow-up and document effective notes in CRM and the reservations program;
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities;
• Communicate with appropriate departments regarding signage; messaging; collateral; etc.;
• Inspect residences to ensure cleanliness and brand Standards are adhered;
• Manage and inspect your “store front” (approach into neighborhood, residences; etc.) on a regular basis;
• Assist the community team as needed;
• Prepare reports by collecting, analyzing, and summarizing data and trends, as requested by management;
• Keep Director of Sales informed regarding business levels and items of concern;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

What You Bring To The Team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

• Positive, customer-first mindset with strong communication skills.
• Knowledge of residential systems and CRM tools (or ability to learn quickly).
• Detail focus, excellent follow-up, and ability to prioritize.
• Flexible schedule, including weekends.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible—our employees. We’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, and the neighborhoods we serve.

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Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at [e-mail] . #MC1