Online Sales Specialist

Minto Communities USA; Town of Florida (NY); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Healthcare benefits within 1 month

401K matching

Parental leave

Paid time off

Peer-to-peer recognition

Professional development

Career growth opportunities

Job summary

Minto Communities USA in Coconut Creek, Florida is seeking a Customer Outreach Specialist for a full-time, onsite role with weekend rotation. Pay is $20/hour plus commission, and the position focuses on engaging clients, guiding them through Minto’s communities, and driving qualified leads to onsite locations.

From day one, you’ll access a rewarding package designed to help you thrive, including healthcare benefits, 401K matching, paid time off, and professional development opportunities.

Qualifications

• Active real estate license within FL and SC within 90 days of employment.
• 1–3 years of experience in customer service or new home sales.
• Strong verbal and written communication skills.
• Proficiency in Excel, Word, Outlook and CRM data entry.
• Strong commitment to data accuracy and CRM discipline.

Responsibilities

• Provide outstanding customer service and ensure timely follow-up.
• Communicate via phone, email, and in person with customers, staff, and vendors.
• Convert phone and online leads into onsite appointments and traffic.
• Coordinate smooth handoffs between outreach and onsite sales teams.
• Follow up within 24–48 hours after visits for additional appointments.
• Maintain engagement through proactive communication and accurate CRM documentation.
• Track appointments and sales logs for reporting.
• Support company events, grand openings, and broker functions.

Skills

Customer service

Verbal communication

Written communication

CRM data entry

Time management

Organizational skills

Initiative

Education

High school diploma or equivalent

Associate degree preferred

Tools

Excel

Word

Outlook

CRM system

Job description

Schedule: Full Time; onsite; Weekend rotation required

Pay: $20/hour +commission

Build What's Next At MintoWorking at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honoring every individual’s voice.

Job Description

Job Title: Customer Outreach Specialist

Location: Coconut Creek, Florida

Schedule: Full Time; onsite; Weekend rotation required

Pay: $20/hour +commission

Build What\'s Next At MintoWorking at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honoring every individual’s voice.

From day one, we\'ve got you coveredFrom Your Very First Day At Minto, You\'ll Have Access To a Rewarding And Supportive Package Designed To Help You Thrive

• Competitive compensation with performance-based annual bonus
• Healthcare benefits available within 1 month, plus 401K matching, and parental leave
• Paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our storyWe are looking for a service-driven professional who will create welcoming experiences for clients and homeowners. You will proactively engage customers, build rapport, and guide them through Minto’s communities and products with confidence—driving qualified leads to our onsite locations and exceeding satisfaction goals. Your role is key to maintaining a positive home-buying journey for every customer.

Here’s How You’ll Contribute

• Provide outstanding customer service and ensure timely follow-up.
• Professionally communicate via phone, email, and in person with customers, staff, and vendors.
• Convert phone and online leads into onsite appointments and traffic.
• Coordinate smooth handoffs between outreach and onsite sales teams.
• Follow up within 24–48 hours after visits for additional appointments.
• Maintain engagement through proactive communication and accurate CRM documentation.
• Track appointments and sales logs for reporting.
• Maintain current knowledge of communities, products, plans and industry competitors.
• Support company events, grand openings, and broker functions.
• Be proactive in approach and execution of daily tasks to ensure customer engagement and process efficiency.
• Uphold positive attitude, professionalism, and compliance with company processes.

What You Bring To The TeamHere’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

• Active real estate license within FL and SC within 90 days of employment.
• High school diploma or equivalent (associate degree preferred).
• 1–3 years of experience in customer service or new home sales.
• Strong verbal and written communication skills, and ability to engage confidently.
• Proficiency in computer applications (Excel, Word, Outlook) and CRM data entry.
• Strong commitment to data accuracy, CRM discipline, and compliance with established procedures.
• Excellent interpersonal skills, organization, prioritization, and problem-solving.
• Ability to maintain confidentiality and work productively under time constraints.
• Results-driven with a strong desire to exceed performance expectations.
• Self-motivated with a strong sense of initiative.
• Receptive to coaching and able to consistently apply feedback.
• Open weekend availability.
• Flexibility to travel occasionally for training or work events.

Ready to build your future with us?Whether you\'re just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let\'s create something meaningful—together.

About MintoOur mission to build vibrant communities begins with the people who make it all possible—our employees. We\'re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, and the neighborhoods we serve.