Guest Experience Coordinator

Minto Apartment REIT; Panama City (FL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits starting within

Paid time off program

401K matching

Parental leave

Professional development

Job summary

Minto Apartment REIT seeks a Change in Latitude Guest Coordinator to be the on-site face of Latitude Margaritaville Watersound in Panama City Beach, FL. The role involves coordinating guest stays, showing homes to guests, and driving satisfaction and sales conversions with strong CRM use.

You will work full-time, including Saturdays and Sundays, and collaborate with housekeeping, vendors, and sales teams. A customer-first mindset, attention to detail, and excellent communication are essential

Qualifications

• Positive, customer-first mindset with strong communication skills.
• Knowledge of residential systems and CRM tools (or ability to learn quickly).
• Detail focus, excellent follow-up, and ability to prioritize.

Responsibilities

• Manage guest stays and coordinate experiences to drive satisfaction and sales.
• Show homes to guests and act as a sales liaison to keep prospects informed.
• Coordinate with housekeeping, maintenance, and vendors to uphold brand standards.
• Maintain CRM notes and document interactions for effective follow-up.
• Assist the community team and contribute to reporting and trend analysis.

Skills

Customer service

CRM knowledge

Communication

Attention to detail

Tools

CRM software

Job description

Panama City Beach, FL, United States (On-site)

Job Title: Change in Latitude Guest Coordinator

Location: Latitude Margaritaville Watersound (Panama City Beach, FL)

Schedule:Full-Time; Saturday & Sunday Required

Pay: $21/hour

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honoring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

Competitive compensation with performance-based annual bonus

Comprehensive benefits starting within 1 month, 401K matching, and parental leave

Paid time off program to support your future and recharge

Peer-to-peer recognition platform that celebrates your contributions

Professional development and learning support to fuel your growth

Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

Deliver exceptional guest experiences that drive satisfaction and sales conversions. You’ll be the face of Latitude Margaritaville, managing guest stays, coordinating, and ensuring homes reflect our lifestyle promise.

Here’s how you’ll contribute

(25% of time to be spent on the following):

Property management, staging, and the care of the residences;

Maintain property by investigating and resolving concerns; coordinating repairs; planning regular maintenance to ensure brand standards are adhered;

Communicate with housekeeping staff and vendors;

(25% of time to be spent on the following):

Show homes to guests;

Sales liaison to guarantee all are informed of business levels;

(50% of time to be spent on the following):

Communicate with sales prospects and coordinate their visits to ensure we exceed their expectations;

Inventory control: Ensure there is adequate product/supplies on-site to accommodate guest activity and, as needed;

Purchasing: Order product through vendors and purchase product from nearby establishments so we are always at full complement;

(Monthly):

Conduct comprehensive evaluations of each residence to maintain standards;

(Other Key Responsibilities :)

Maintain a professional, yet friendly, atmosphere in the office and other areas where prospective homeowners and guests congregate;

Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to Change in Latitude experience;

Aid the team effort in every way possible & act in the best interest of the company;

Constant and consistent follow-up and proactive communication via phone, mail and email with team and/or customers;

Manage customer follow-up and document effective notes in CRM and the reservations program;

Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities;

Communicate with appropriate departments regarding signage; messaging; collateral; etc.;

Inspect residences to ensure cleanliness and brand Standards are adhered;

Manage and inspect your “store front” (approach into neighborhood, residences; etc.) on a regular basis;

Assist the community team as needed;

Prepare reports by collecting, analyzing, and summarizing data and trends, as requested by management;

Keep Director of Sales informed regarding business levels and items of concern;

Other duties within the scope, spirit and purpose of the job, as requested by management.

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

Positive, customer-first mindset with strong communication skills.

Knowledge of residential systems and CRM tools (or ability to learn quickly).

Detail focus, excellent follow-up, and ability to prioritize.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible—our employees. We’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, and the neighborhoods we serve.

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Please note, Minto USA participates in E-Verify. To learn more, please view the E-Verify Participation and Right to Work posters. Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at [e-mail].

#MC1

Job Info

• Job Identification 2318
• Job Category Individual Contributor
• Posting Date 08/25/2026, 05:48 PM
• Locations 9201 Highway 79, Panama City Beach, FL, 32413, US (On-site)