Guest Experience Coordinator

MHC Property Management, LP; Harlingen (TX); Sur place; USD 26 000 - 36 000; Plein temps

Résumé du poste

Equity Lifestyle Properties is hiring for a Front Desk Clerk in Harlingen, TX. The role focuses on delivering exceptional guest and resident experiences, serving as the first point of contact and handling payments and inquiries.

You will act as a liaison, respond to questions, process deposits, and collaborate with the Property Manager to maintain office efficiency while prioritizing outstanding customer service.

Qualifications

• High school diploma or equivalent experience.
• 1+ years of customer service experience.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsabilités

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Connaissances

Customer service

Communication

Organization

Computer literacy

Formation

High School Diploma

Outils

POS systems

Description du poste

Equity Lifestyle Properties is hiring for a Front Desk Clerk in Harlingen, TX. The role focuses on delivering exceptional guest and resident experiences, serving as the first point of contact and handling payments and inquiries.

You will act as a liaison, respond to questions, process deposits, and collaborate with the Property Manager to maintain office efficiency while prioritizing outstanding customer service.