Guest Experience Coordinator

ESA Management, LLC; Broward Highlands (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

ESA Management, LLC seeks an attentive team member to support guest services operations. You will communicate in English with guests and vendors, operate the property management system, and handle routine reporting. Compliance with safety rules and procedures is expected, along with basic arithmetic for audits and reconciliations.

The role involves completing standard reports and correspondence as part of daily tasks within a hospitality environment.

Qualifications

• Ability to communicate in English with guests, colleagues and vendors.
• Proficient use of property management system technology.
• Familiarity with safety rules and operation manuals.
• Capable of completing routine reports and correspondence.
• Basic arithmetic for audits and remit calculations.

Responsibilities

• Interact with guests and vendors in English to ensure guest satisfaction.
• Operate the property management system and review shift reports.
• Follow safety instructions and company procedures.
• Prepare routine reports and written correspondence.
• Perform basic auditing tasks as assigned.

Skills

English proficiency

PMS operation

Safety procedures

Routine reporting

Basic arithmetic

Job description

ESA Management, LLC seeks an attentive team member to support guest services operations. You will communicate in English with guests and vendors, operate the property management system, and handle routine reporting. Compliance with safety rules and procedures is expected, along with basic arithmetic for audits and reconciliations.

The role involves completing standard reports and correspondence as part of daily tasks within a hospitality environment.