Guest Experience Concierge: Welcoming, Reservations & Service

Puttery; Chicago (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Puttery, a modern entertainment destination blending nightlife with tech-infused mini golf, seeks a Concierge to welcome guests, share information about dining, gaming, and events, and ensure every guest feels seen, informed, and valued. You will manage reservations, maintain organization, and communicate details clearly to guests and venue staff.

Acting as a brand ambassador, you promote food, beverage, and entertainment options, support other team members, and help uphold Puttery’s standard of

Qualifications

• Friendly, professional, and engaging personality with a passion for guest service.
• Ability to thrive in a fast-paced, high-energy environment.
• Strong organizational, teamwork, and multitasking skills.
• Minimum one year of experience in a concierge, guest service, or hospitality role.
• Experience with computerized booking and point-of-sale systems.
• Bilingual abilities a plus.
• Excellent verbal and written communication skills.
• Familiarity with reservation or event management software preferred.
• Demonstrated ability to communicate effectively and collaborate across all levels of staff.

Responsibilities

• Greet and assist guests warmly, offering personalized recommendations and information about the venue
• Create a seamless arrival and departure experience for all guests
• Act as a brand ambassador by promoting food, beverage, and entertainment options
• Manage reservations, waitlists, and guest inquiries through the reservation system and phone line
• Maintain awareness of guest activity throughout the venue and proactively offer assistance
• Communicate clearly and courteously with guests and team members
• Support other team members and perform additional duties as requested by management

Skills

Customer service

Fast-paced work

Organization

POS systems

Communication skills

Bilingual

Teamwork

Education

High school diploma or equivalent

Tools

Reservation software

Event management software

Job description

Puttery, a modern entertainment destination blending nightlife with tech-infused mini golf, seeks a Concierge to welcome guests, share information about dining, gaming, and events, and ensure every guest feels seen, informed, and valued. You will manage reservations, maintain organization, and communicate details clearly to guests and venue staff.

Acting as a brand ambassador, you promote food, beverage, and entertainment options, support other team members, and help uphold Puttery’s standard of